Telecommunications Director jobs in North Dakota

Telecommunications Director is responsible for the strategic planning and design of an organization's telecommunications systems. Develops policies and procedures for installing and maintaining telecommunications equipment. Being a Telecommunications Director plans and manages complex installation or repair projects. Assesses current and future telecommunications needs and researches and plans improvements to meet those requirements. Additionally, Telecommunications Director trains and develops staff. May require a bachelor's degree. Typically reports to a director. The Telecommunications Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Telecommunications Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Technical Support Analyst
  • West River Telecommunications Cooperative
  • Hazen, ND FULL_TIME
  • Technical Support Analyst

    Department: Network  

    Reports To:  Network Manager

    FLSA Status:  Non-exempt


    General Summary                                            

    Perform technical support functions in an efficient and proficient manner to effectively provide accurate and timely information to customers on all WRT product and services, resolving external and internal customer issues in an ever-changing environment.


    Essential Job Functions

    • Provide technical support on all WRT products and services to external and internal customers by answering phone calls, gathering relevant information, troubleshooting, and resolving problems and issues.
    • Research complex problems and issues to determine solutions.
    • Perform all record keeping functions as directed, including but not limited to, detailed comments on service orders, trouble tickets, time sheets, work reports, expense reports, updates to plant records and updating customer account information as appropriate.
    • Configure equipment to activate product and services for WRT customers.
    • Assist customers to setup/configure devices to get them connected to Wi-Fi/Internet and email.
    • Work with vendors of internal software systems that configure product and services.
    • Proactively upsell WRT products and services.
    • Maintain and ensure security of all WRT devices.
    • May install IP network devices.
    • May develop and conduct training programs for employees and customers.
    • Take personal responsibility for the quality and timeliness of work and achieve results with good fiscal policy.
    • Adapt to the evolving and changing business needs, conditions, and work responsibilities of WRT and the industry.
    • Promote organizational mission and goals by influencing others to act in support of ideas, programs, or causes.
    • Display an ongoing positive commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work.
    • Perform all other related duties as assigned by management.
    • Skills to obtain and maintain CompTIA A certification.
    • Skills to obtain and maintain CompTIA Network certification.
    • Must have and maintain a valid driver’s license and be insurable by WRT’s insurance carrier.
    • Knowledge of Web technologies, technical languages, browsers, search procedures, search engines, platforms, and applications.


    Knowledge, Skills and Abilities                              

    • Knowledge of LAN/WAN/Wi-Fi technology and computer hardware and software.
    • Knowledge of Internet protocols such as TCP/IP and hardware devices such as switches, routers, servers, firewalls. etc.
    • Knowledge of telecommunications billing, customer service and plant functions.
    • Knowledge of company products and services.
    • Knowledge and skill in operating technology gadgets including scanners, digital cameras, OTT devices, printers, and applications, etc.
    • Skill in problem solving and resolution.
    • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
    • Ability to organize and prioritize multiple work assignments.
    • Ability to pay close attention to detail.
    • Ability to read and interpret technical documents.
    • Ability to effectively function as a team player.
    • Ability to be self-motivated, enthusiastic, and passionate about WRT’s sales culture.
    • Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas.
    • Ability to maintain positive attitude.


    Education and Experience

    Two years of specialized training, or certifications applicable to demonstrate proficiency in one of the following fields, or degree in computer science, computer information systems, or related field is required. One to two years of experience in customer service preferred.   

     

    Reporting Requirements

    Reports to WRT office in Hazen, ND and must reside within WRT service area.

     

    Application Process

    Apply on-line at www.westriv.com.  This position will be open until filled. Contact 701-748-4213 with any questions.

     

    WRT is an Equal Opportunity Employer

     

  • 19 Days Ago

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Installer Repair Technician - Glen Ullin
  • West River Telecommunications Cooperative
  • Glen Ullin, ND FULL_TIME
  • Installer Repair Technician Department: Installation/Repair Reports To: I&R Manager FLSA Status: Non-exempt General Summary Install, maintain, and operate all types of network communications equipment...
  • 19 Days Ago

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Seasonal Installer Repair Technician - Hazen
  • West River Telecommunications Cooperative
  • Hazen, ND OTHER
  • Seasonal Installer Repair Technician(s) Department: Installation/Repair Reports To: I&R Manager FLSA Status: Non-exempt General Summary Install, maintain, and operate all types of network communicatio...
  • 4 Days Ago

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Seasonal Installer Repair Technician - Washburn
  • West River Telecommunications Cooperative
  • Washburn, ND OTHER
  • Seasonal Installer Repair Technician(s) Department: Installation/Repair Reports To: I&R Manager FLSA Status: Non-exempt General Summary Install, maintain, and operate all types of network communicatio...
  • 4 Days Ago

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Seasonal Installer Repair Technician - Hazen
  • West River Telecommunications Cooperative
  • Hazen, ND OTHER
  • Seasonal Installer Repair Technician(s) Department: Installation/Repair Reports To: I&R Manager FLSA Status: Non-exempt General Summary Install, maintain, and operate all types of network communicatio...
  • 4 Days Ago

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Seasonal Installer Repair Technician - Washburn
  • West River Telecommunications Cooperative
  • Washburn, ND OTHER
  • Seasonal Installer Repair Technician(s) Department: Installation/Repair Reports To: I&R Manager FLSA Status: Non-exempt General Summary Install, maintain, and operate all types of network communicatio...
  • 4 Days Ago

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Director, Client Development - Tech and Telecom Vertical
  • Epsilon
  • New York, NY
  • Job Description Position Summary: At the heart of Publicis Groupe's digital media practice lies our commitment to revolu...
  • 4/23/2024 12:00:00 AM

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Facilities Management Director
  • Encompass Health
  • Mcdonough, GA
  • The Facilities Management Director is responsible for ensuring that the company Rehabilitation Hospital, satellite clini...
  • 4/23/2024 12:00:00 AM

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Senior Telecommunications Designer
  • Spur Design
  • Kansas City, MO
  • Spur is seeking a dedicated and experienced full-time Senior ICT (Telecommunications) Designer to enhance our dynamic te...
  • 4/22/2024 12:00:00 AM

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Senior Telecommunications Designer
  • Spur Design
  • Tempe, AZ
  • Spur is seeking a dedicated and experienced full-time Senior ICT (Telecommunications) Designer to enhance our dynamic te...
  • 4/22/2024 12:00:00 AM

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Senior Telecommunications Designer
  • Spur Design
  • Oklahoma City, OK
  • Spur is seeking a dedicated and experienced full-time Senior ICT (Telecommunications) Designer to enhance our dynamic te...
  • 4/22/2024 12:00:00 AM

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Senior Telecommunications Designer
  • Spur Design
  • Kansas City, MO
  • Spur is seeking a dedicated and experienced full-time Senior ICT (Telecommunications) Designer to enhance our dynamic te...
  • 4/19/2024 12:00:00 AM

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Senior Telecommunications Designer
  • Spur Design
  • Tempe, AZ
  • Spur is seeking a dedicated and experienced full-time Senior ICT (Telecommunications) Designer to enhance our dynamic te...
  • 4/19/2024 12:00:00 AM

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Senior Telecommunications Designer
  • Spur Design
  • Oklahoma City, OK
  • Spur is seeking a dedicated and experienced full-time Senior ICT (Telecommunications) Designer to enhance our dynamic te...
  • 4/19/2024 12:00:00 AM

North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city. Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Telecommunications Director jobs
$172,462 to $217,665

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