Telecommunications Supervisor oversees a team of specialists to support the maintenance of an organization's telecommunications system. Coordinates the installation and repairs of telecommunication equipment. Being a Telecommunications Supervisor manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Additionally, Telecommunications Supervisor identifies and implements process improvements and leads the implementation of new technologies. May require a bachelor's degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
TELECOMMUNICATIONS OPERATOR (TCO) /CALL TAKER
Summary: Is responsible for dispatching and ensuring all transport request are met in a timely manner.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Essential Duties and Responsibilities:
Ensuring that all transport requests are picked up in a timely manner.
Ensuring all crews are accounted for at all times.
Ensuring that callers are notified of any delays in transports.
Updating the schedule throughout the shift.
Problem solving.
Dispatching of transport requests and relaying appropriate information to field crews.
Perform all duties of the customer service representative.
Supervisory Responsibilities:
None
Hours:
Flexibility in hours is important, especially availability on weekends and evenings as well as weekdays. Hours vary.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The employee is frequently required to sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand, walk, and climb or balance.
The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate.
Brewster and EasCare Ambulance is an Equal Opportunity Employers:
All qualified applicants will receive consideration for employment without regard to Disability, Race, Color, Sex, Pregnancy or Related conditions, Sexual orientation, Gender identity, National origin, Religion, Age, Equal pay, Disability, Genetics, or Veteran status.
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