Teller provides in-person customer service to process routine financial transactions, including deposits, withdrawals, transfers, check cashing, and loan payments. Processes requests for money orders, cashiers' and travelers' checks, and foreign currency exchanges. Being a Teller responds to customer inquiries, identifies needs, and makes referrals or cross-sells bank products and services. Prepares daily cash settlements and proof record for cash drawer and ATM following standard procedures. Additionally, Teller follows all required security procedures and policies regarding customers' personal information and money handling. Requires a high school diploma or equivalent. Typically reports to a head Teller. The Teller works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
SUMMARY :
Provides above standard customer service. Accurately and efficiently completes customer transactions. Responsible for following and adhering to all bank operational and security policies and procedures including compliance and privacy policies and procedures to maintain customer confidentiality.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and / or Trustco Bank’s Board of Directors.
REQUIRED EDUCATION / EXPERIENCE :
PREFERRED EDUCATION / EXPERIENCE :
Previous banking experience.
POSITION TYPE / EXPECTED HOURS :
This is a full-time position. Work hours are scheduled around the following branch hours* :
Monday 9 : 00am - 5 : 00pm
Tuesday 9 : 00am - 5 : 00pm
Wednesday 9 : 00am - 5 : 00pm
Thursday 9 : 00am - 5 : 00pm
Friday 9 : 00am - 6 : 00pm
Saturday 9 : 00am - 12 : 00pm
Sunday Closed
Employees will be scheduled to arrive half an hour prior to the opening of the branch and work fifteen to thirty minutes following the closing of the branch.
Hours may vary by branch.
TRAVEL :
Occasionally upon request.
LANGUAGE SKILLS :
Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus.
Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures.
Ability to effectively present information and respond to questions from groups of managers and customers.
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.
OTHER DUTIES :
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Last updated : 2024-04-24
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