Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Afena Federal Credit Union in Marion, Indiana is seeking Full-time Tellers to join our team. We are looking for people who have good personalities, are hard workers, and have cash handling experience. Throughout our history, Afena has been dedicated to serving our community; and today we remain committed to helping our members achieve their financial dreams.
Major Duties and Responsibilities
Experience
Minimum of six months of similar or related experience. A solid work history and cash handling experience are required.
Education
A high school education or GED.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion and discretion. Must be a people person and good in math.
This job Description is not a complete statement of all duties and responsibilities comprising this position.
Salary commensurate with experience and/or education.
Equal Opportunity Employer
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