Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
PRIMARY OBJECTIVE OF POSITION
Provides service to credit union members by conducting appropriate transactions and meeting the needs of members by referring them to appropriate departments in the credit union. Fills orders for currency and coins; counts and records cash deposits in the credit union's vault. The position will require a thorough understanding of credit union products and services to ensure complete member satisfaction.
ESSENTIAL JOB FUNCTIONS
1. Teller Duties
2. Security and BSA
3. Compliance
4. Performs other related duties as required or assigned.
JOB SPECIFICATIONS
The incumbent must possess a high school diploma or GED as well as a minimum of six (6) months similar or related experience. Six (6) months experience handling large amounts of cash is preferred. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the incumbent is required to talk, hear, stand, walk, and manipulate (lift, carry, move) light to medium weights of 5 to 30 pounds. This position involves sitting or standing for long periods of time and frequently viewing a computer monitor. This position requires good handeye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
EQUIPMENT SKILLS
Personal computer with windows environment, copy machine, telephone, calculator and scanner.
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as detailed description of all work requirements that may be inherent in the job.
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