Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The starting wage for this position is $17.00/hr. with a comprehensive and competitive benefits package
*This position is eligible for a Spanish proficiency pay differential*
SCHEDULE: Full-time; Monday - Friday with availability between (8:15 am - 5:45 pm) and 1 of 3 Saturday mornings (8:15 am - 12:15 pm). Average of 40 hours/week.
LOCATION: 1401 S Gilbert St, Iowa City, IA 52240
TRAINING AND CAREER PATH:
When starting out as a Teller at Hills Bank, we ensure that you will already be set up to succeed with our designated career path and detailed training program.
The Teller career path begins with a focus on Foundational and Teller Training, and then progresses with training on more advanced Teller components and additional areas of the bank.
You will begin in your branch shadowing an experienced co-worker to gain familiarity with your new role.
Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve.
Where you take your career with Hills Bank is completely up to you, all you need to do is take the first step and apply now.
SCOPE:
The teller is responsible for directly servicing customers with the paying and receiving functions of the bank. This includes a variety of customer savings, checking and credit account transactions, as well as customer services such as sales of money orders.
The teller has primary responsibility for providing a high level of customer service to bank customers who require teller services. The teller will refer customers to other bank departments as appropriate for additional services.
The teller is responsible for balancing daily and understanding compliance regulations related to teller services.
ACCOUNTABILITIES:
Service Requests:
Cash Handling:
Relationship Management:
Other:
EDUCATION AND SPECIAL REQUIREMENTS:
EQUAL OPPORTUNITY EMPLOYER
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