Teller Manager jobs in Des Moines, IA

Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Teller
  • Boone Bank & Trust
  • Boone, IA FULL_TIME
  • Major Function:

    Serve as the initial contact between the customer and the bank. Responsible for assessing and handling customer's account needs, obtaining and processing customer account information, and cross selling bank products and services.

    Essential Duties:

    • Ensure compliance with all laws and regulations relating to all products offered by the Bank to retail customers.
    • Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions as efficiently as possible.
    • Balance daily work within given time frame and properly follow operation policies and procedures.
    • Answer questions or resolve complex problems on customer accounts.
    • Maintain a high level of product knowledge and demonstrate that knowledge by proactively meeting customer's needs through the use of personal selling techniques.
    • Handle telephone inquiries, responding to routine questions and directing calls to appropriate departments.
    • Assist other employees/departments/branches to promote teamwork and good communication.
    • Promote a positive bank image through community involvement.
    • Other duties as assigned.

    Requirements:

    Education & Experience

    • Prior bank experience preferred.
    • 1 year of customer service experience preferred.

    Knowledge, Skills & Abilities

    • Basic computer literacy with knowledge of Microsoft Office (Word, Excel, Outlook).
    • Demonstrated accuracy and attention to detail in previous work history.
    • Excellent verbal and written communication skills.
    • Ability to work independently.
    • Basic mathematical skills.
    • Excellent customer service skills.
    • Excellent organization and time management skills
    • Work under pressure and perform several tasks simultaneously.
    • Proven ability to resolve problems and effectively deal with challenging customer situations.

    Reporting to this position: No direct reports

    Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical demands: While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds. The employee will frequently use and talk on the telephone and use a computer and other office equipment.

    Work environment: While performing the duties of this job, the employee is frequently, located inside an office building. The employee is also occasionally exposed to weather conditions prevalent at the time and may be required to travel between branch locations.

    Hours: Monday-Friday 8:30am-5:00pm and rotating Saturdays 8:45am-noon

  • 21 Days Ago

S
Teller
  • State Bank & Trust Co.
  • Nevada, IA FULL_TIME
  • State Bank & Trust is seeking a qualified individual to join our team as a full time Teller! If you have excellent customer service skills and are detail oriented, this might be a great fit for you! M...
  • 22 Days Ago

F
Teller
  • First Interstate Bank
  • Nevada, IA FULL_TIME
  • If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal . This position is located at our Nevada, IA branch. What’s Important to You We know your career is ju...
  • 23 Days Ago

C
Teller
  • Community 1st Credit Union
  • Ottumwa, IA FULL_TIME
  • Join our team at Community 1st Credit Union and become the face of our organization at our Venture Branch as a Part-Time Teller! Imagine the thrill of interacting with our diverse members every day, p...
  • 23 Days Ago

C
Teller
  • Community State Bank
  • Waukee, IA FULL_TIME
  • Community State Bank is looking for a Teller to join our team! This position is responsible for building, maintaining, and deepening relationships with our clients, and providing exceptional customer ...
  • 3 Days Ago

V
Teller
  • VisionBank
  • Ames, IA FULL_TIME
  • Description:SummaryReceives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties.Essential Duties and Respons...
  • 3 Days Ago

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0 Teller Manager jobs found in Des Moines, IA area

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Customer Service Representative
  • nw.bank
  • Ankeny, IA
  • ** Customer Service Representative** **Job Category****:** Customer Service/Teller **Requisition Number****:** CUSTO0015...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Bank Northwest
  • West Des Moines, IA
  • ** Customer Service Representative** **Job Category****:** Customer Service/Teller **Requisition Number****:** CUSTO0149...
  • 3/27/2024 12:00:00 AM

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Retail Store Associate - Seasonal $14/hr
  • Duluth Trading Company
  • Ankeny, IA
  • ** Retail Store Associate - Seasonal $14/hr** **Job Category****:** Retail **Requisition Number****:** RETAI004243 Showi...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative I
  • Bank Northwest
  • Ames, IA
  • ** Customer Service Representative I** **Job Category****:** Customer Service/Teller **Requisition Number****:** CUSTO01...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • nw.bank
  • Ames, IA
  • ** Customer Service Representative I** **Job Category****:** Customer Service/Teller **Requisition Number****:** CUSTO01...
  • 3/25/2024 12:00:00 AM

M
Retail Sales Associate (Teller)
  • Midwest Heritage
  • Des Moines, IA
  • At Midwest Heritage, the core of our culture is taking care of the customer and taking care of each other. Our employees...
  • 3/24/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Teller Manager jobs
$41,905 to $51,821
Des Moines, Iowa area prices
were up 0.8% from a year ago

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