Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>
me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here.
We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions : WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision : WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.
Our Values : WE deliver unparalleled experiences through a culture of WE. WE >
me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Company Perks : Quick Reference
Overview :
As the first point of contact, the Teller position demonstrates superior service level expectations for our members and prospective members.
We focus on creating and delivering exceptional, memorable, and personable experiences with a strong commitment to customer service.
The Teller position provides accurate and efficient processing of members’ financial transactions to ensure accurate record keeping of member accounts, while maintaining high levels of member satisfaction.
Additionally, this position contributes to the Organizational goals, primarily by identifying and promoting products and services that meet the needs of our members.
Responsibilities :
Qualifications :
Minimum Education Requirements :
General and business knowledge equivalent to a high school diploma
Requirements to be considered for Teller III Level :
Physical Demands and Sensory Abilities :
Last updated : 2024-04-23
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