Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing. Tellers process and record routing transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services.
· Accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals
· Cash checks
· Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary
· Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks
· Process credit card cash advances
· Assist in ordering, receiving, verifying, and distributing cash
· Answer customer inquiries and refer customers to the proper service are for issues that cannot be resolved at the teller line
· Providing additional products including cashier's checks, personal money orders
· May be responsible for bank opening and/or closing
· Maintains the highest level of confidentiality with all information obtained
· Promotes the bank's products and services
· Represent the Bank in a manner that maintains and expands positive relations with customers, potential customers and co-workers
· Perform as a team member in allocating and coordinating the work flow
· Contribute to the fulfillment of department and company objectives and goals
· Comply with all department and company policies, procedures and regulations
· Other duties as assigned
· Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
· Mathematical skills
· Strong communication and organizational skills
· Detail oriented, high degree of accuracy
· Competence with computers, telephones, 10-key calculator and other office machinery
· Ability to work in a fast-paced environment & under pressure as needed
· Ability to make sound decisions.
High school diploma or GED equivalent preferred
Branch hours of operation between 7:15am and 5pm Monday - Friday.
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