Ticket Office Manager - Casino jobs in the United States

Specific Job Functions:

• Properly operate the current Ticketing system for ticket sales.
• Interpret and utilize numerous systems and show codes.
• Cross-sell tickets and provide information for all sister properties.
• Provide the highest level of customer service to all guests.
• Resolve guest complaints or find the appropriate person able to assist.
• Utilize a cash drawer with various tender types.
• Input numerous reservations with accuracy.
• Retrieve seats from different blocks for corresponding vendors.
• Finalize reservations and distribute tickets to correct purchasers.
• Organize all daily paperwork by tender types and correctly balance to Cashier Reports.
• Answer multi-line telephones.
• Check stock levels and replenish to operational levels prior to opening.
• Balance correctly at the end of shift.
• Clean work area thoroughly at the end of shift.
• Possibility of assisting management when needed.
• Perform any and all other job related functions.

Responsibilities/Qualifications

• Must be fluent in English both spoken and written.
• Previous Ticketing experience is preferred.
• Must have at least 6 months cash handling experience.
• Must have at least 6 months of customer service experience.
• Ability to work independently as well as a part of a team.
• Professional appearance and demeanor a must.