Ticket Office Manager - Casino jobs in Alaska

Position Summary

Essential Duties and Responsibilities

• Ensuring that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of Customer Service.
• Primarily responsible for answering telephones, handling cashier transactions, stocking retail, and performing other clerical duties.
• Maintaining an awareness of all product knowledge information, merchandise promotions, and advertisements
• Assisting in floor moves, merchandising, display maintenance, and lodge housekeeping.
• Maintaining the inventory and informing the supervisor of stocking needs; ensuring re-stock is done promptly.
• Assisting coworkers and supervisors with administrative duties
• Adhering to all company policies, procedures, and practices including signing, pricing, and loss prevention
• Performing accurate company-required recordkeeping
• Resolving customer problems, such as customer complaints
• Informing customers of prices, anticipated closures and any additional information needed by customer.
• Accurately and efficiently completing all sales transactions and maintaining proper cash and media accountabilities at POS registers
• Communicating customer requests to management
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Prior cashier experience preferred.
• Basic knowledge of POS systems
• Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
• Ability to multi-task
• Ability to work in a team environment and take direction from management and supervisors.

Physical Demands and Work Environment

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