Ticket Office Manager - Casino jobs in Delaware

Ticket Office Manager - Casino manages the sale of tickets to guests. Trains and schedules employees. Being a Ticket Office Manager - Casino may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Ticket Office Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Ticket Office Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

B
Ticket Writer
  • Bally's Dover Casino Resort
  • Dover, DE FULL_TIME
  • MAJOR FOCUS:

    Race & Sports Ticket Writer at Bally’s Dover will exude professionalism and display friendly and superior customer service while providing rapid and accurate ticket selling and cashing services to the guests of the race and sports book.


    ESSENTIAL JOB FUNCTIONS:

    • Handle selling and/or cashing tickets in accordance with departmental policy and ensure compliance with Delaware Harness Racing Commission regulations and Delaware Lottery regulations.
    • Make payment on winning tickets in an accurate and timely manner; verifying tickets and payoffs.
    • Ensure that all guests and fellow employees are treated with the utmost courtesy and respect.
    • Project a professional and friendly demeanor and remain attentive to all guests’ needs during assigned shifts.
    • Ensure that Race & Sports operations personnel are informed of all guests’ requests for service.
    • Maintain and balance an assigned cash drawer.
    • Close cash drawer in accordance with departmental policy.
    • Ensure that all transactions are executed in an accurate and expedient manner.
    • Promote the use of Capital Club cards and act as an ambassador of Bally’s Dover.
    • Ensure that Race & Sports operations personnel are notified of any suspicious activity.
    • Notify Race & Sports operations personnel of the need for supplies.
    • Stock seller stations with supplies and keep all areas neat and clean.
    • Assist in stocking information stations and notifying Race & Sports operations personnel of the need to replenish programs, tip sheets, odds sheets, sports information sheets, etc.
    • Work additional hours on short notice as requested by Race & Sports operations personnel should staffing situations arise.
    • Provide exceptional customer service
    • Work safely, following all established safety rules and regulations
    • Communicate effectively with co-workers, supervisors and guests
    • Follow all relevant policies and procedures

    ADDITIONAL FUNCTIONS:

    • Perform other duties as assigned.

    REQUIREMENTS/EDUCATION:

    • Must possess high school diploma, GED, or equivalent work experience required
    • Prior cash handling experience preferred
    • Must attend departmental training on specific Race & Sports Book terminals and Horse Racing terminals and pass a proficiency test on both
    • Must possess good communication skills and listening abilities
    • Must perform calmly, quickly, and accurately in a high-stress, time-sensitive environment
    • Must present an overall professional appearance and report to work in appropriate attire
    • Must be able to successfully pass a background check
    • Must be able to obtain regulatory credentials from the Delaware Harness Racing Commission and the Delaware Lottery
    • Must be available to work nights, weekends, and holidays as needed
    • Must be able to report to work on time as scheduled
    • Must be able to speak, read and write English

    The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.


    Bally’s Dover is an equal opportunity employer.


    Addendum to Job Description


    These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.


    Physical Requirements


    X


    Seeing


    Pull ( pounds)


    X


    Bend


    X


    Color Perception


    Climb, Ascend/Descend (Stairs, Ladders)


    X


    Stoop /Kneel /Crouch


    X


    Hearing / Listening


    Lift ( pounds)


    Taste


    X


    Clear Speech / Talking


    Carry ( pounds)


    Smell


    X


    Touching


    Drive (local / long distance)


    Repetitive Motion


    X


    Dexterity /Hand


    Walk for Extended Periods


    Run


    X


    Dexterity /Fingers


    X


    Stand for Extended Periods


    Reach (Above Shoulder)


    Push ( pounds)


    X


    Sit for Extended Periods


    Other:


    Mental / Reasoning Requirements


    X


    Reading – Simple


    X


    Writing – Simple


    Advanced Math Skills


    Reading – Complex


    Writing – Complex


    X


    Analysis / Comprehension


    X


    Clerical


    X


    Basic Math Skills


    X


    Judgment / Decision Making


    Work Environment


    X


    Shift Work


    Outside


    Pressurized Equipment


    X


    Works Alone


    Extreme Heat


    Moving Objects


    X


    Works with Others


    Extreme Cold


    High Places


    X


    Verbal Contact with Others


    X


    Extreme Noise


    Fumes / Odors


    X


    Face-to-Face Contact


    Mechanical Equipment


    Hazardous Materials


    X


    Inside


    Electrical Equipment


    Dirt / Dust


    Disclaimer


    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.


    Education

    Required
    • High School or better

    Licenses & Certifications

    Preferred
    • DE Gaming License
  • 4 Days Ago

B
Ticket Writer - Lead
  • Bally's Dover Casino Resort
  • Dover, DE FULL_TIME
  • Race & Sports Lead Ticket Sellers at Dover Downs will exude professionalism and display friendly and superior customer service while providing rapid and accurate ticket selling and cashing services to...
  • 10 Days Ago

B
Coordinator - Office
  • Bally's Dover Casino Resort
  • Dover, DE FULL_TIME
  • ESSENTIAL FUNCTIONS: Develops and maintains records, logs and files. Receives and sends faxes, copies documents and maintains schedules. Processes all invoices including the posting of the department ...
  • 1 Month Ago

B
Front office
  • Bally’s Dover Casino Resort
  • Dover, DE FULL_TIME
  • MAJOR FOCUS : Responsible for ensuring hotel guest satisfaction by providing extraordinary customer service at the Front Desk in an extremely professional manner. ESSENTIAL FUNCTIONS : Ensures guest s...
  • 24 Days Ago

H
Office Building Housekeeper
  • Harrington Raceway & Casino
  • Harrington, DE PART_TIME
  • Summary: To perform a variety of housekeeping functions throughout the office areas to ensure a clean, safe environment for customers, Team Members and visitors. Responsible for performing tasks as as...
  • 11 Days Ago

B
Manager - HR Services
  • Bally's Dover Casino Resort
  • Dover, DE FULL_TIME
  • Principal Duties and Responsibilities: Ensures fair treatment and satisfactory employment experience by providing advisory services to management on interpretation and consistent application of collec...
  • 10 Days Ago

L
Manager, Ticket Operations-Miami Hurricanes
  • Legends
  • Miami, FL
  • LEGENDS Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality...
  • 3/28/2024 12:00:00 AM

H
Service Desk Personnel
  • HexaQuEST Global
  • Chattanooga, TN
  • Job Description: In Office Position Monday thru Friday Must be able to lift at least 50 pounds. Must be able to walk at ...
  • 3/27/2024 12:00:00 AM

C
Service Desk Personnel
  • Crescens Inc.
  • Chattanooga, TN
  • Job Title: Service Desk Personnel Location: Chattanooga, TN Duration:12+ Months Job Location: In Office Position Monday ...
  • 3/27/2024 12:00:00 AM

I
Ticketing Manager
  • Icon Concerts
  • Los Angeles, CA
  • Job Description Job Description The role: Ticketing Manager is a detail-oriented position that requires excellent organi...
  • 3/26/2024 12:00:00 AM

P
Ticket Management Software, Helpdesk Software, Customer Support Software, Ticket Management System
  • Petadshub
  • Title Saturday, 22 January, 2022 (Bhubaneswar, India) - Visit the Borewell cleaning in Bhubaneswar, [GangotriBorewell][1...
  • 3/26/2024 12:00:00 AM

C
Ticket Management - Service Delivery Coordinator
  • Carson Solutions Llc
  • Fort George G Meade, MD
  • **Ticket Management - Service Delivery Coordinator** Fort Meade, MD Monitor, track, and assign Break/Fix (HD) and Instal...
  • 3/26/2024 12:00:00 AM

A
Manager, Ticket Sales
  • AEG
  • Rockford, IL
  • In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete ...
  • 3/25/2024 12:00:00 AM

P
Assistant Manager, Ticket Sales & Operations
  • Paciolan
  • **Welcome! Let us introduce ourselves to you.** We're the leading live events platform that connects fans to sports, con...
  • 3/24/2024 12:00:00 AM

Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Ticket Office Manager - Casino jobs
$52,067 to $77,580