Ticket Office Supervisor - Casino jobs in the United States

Description

The Fox Theatre in Atlanta is seeking a qualified candidate for the position of Ticket Office Supervisor. 

The Ticket Office Supervisor manages and motivates Ticket Office personnel in a way that will promote a customer service culture in the Ticket Office that aligns with the Fox Theatre brand.

Major Responsibilities:

• Provide direct supervision of the Ticket Office personnel.
• Manage the Ticket Office operations in the temporary absence of the Ticket Office Manager.
• Provide administrative support for the Ticket Office including but not limited to ordering and maintaining ticket stock, shipping supplies, and office supplies.
• Supervise the operations and personnel of the Fulfilment Center.
• Log and report all guest service communications in the CRM System.
• Coordinate with all departments to ensure that internal and external guest ticketing needs are being met and exceeded.
• Develop and coach subordinates to ensure optimal performance and alignment with organizational values and service standards.
• Other duties as directed

Qualifications

Knowledge, Skills, & Qualifications:

• Must have a High School Diploma or equivalent.
• Must have a minimum 2-3 years of experience working in a ticketing environment.
• Must have experience in managing personnel
• Must have experience working in a customer service-driven environment.
• Must have demonstrated competencies in oral and written communications, customer service, and business ethics.
• Experience with ticketing software and Microsoft Office suite is preferred.

Essential Physical Requirements:

• Must be able to remain stationary for long periods of time
• Must be able to communicate with guests in person and via telephone
• Must be able to traverse the Ticket Office

Other Requirements:

• Must be able to work variable shifts including days, nights, weekends, and holidays as needed
• Successful applicants must be able to pass a post-offer, pre-employment background check.

About the Fox Theatre
The Fox Theatre is one of Atlanta's premier venues for live entertainment, welcoming more than 250 performances a year in its 4,665-seat theatre. From rock concerts and Broadway productions to ballets, comedy, and movies, the historic venue attracts more than 500,000 visitors annually. The theatre also hosts over 100 annual private events like wedding receptions, trade shows, corporate meetings, and association functions in two fabulous ballrooms and outdoor terraces. The Fox’s premium Marquee Club presented by Lexus, is a 10,000 sq. ft, three-story luxury bar accessible to all Club Level ticket holders for events at the Fox.  As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theater. The Fox Theatre proudly acknowledges its partners for their generous support: Coca-Cola, Lexus, Georgian Terrace Hotel, Georgia Natural Gas, Regions, and Grady Health System.

Notable accolades include 2022 IEBA Theatre of the Year; 2021 Billboard Magazine #1 Highest Grossing Theatre Worldwide (5,000 seats or less); 2021 Pollstar Magazine #2 Theatre Worldwide in Ticket Sales; 2021 Venues Now Magazine #2 Year-End Top Stops (2,001-5,000 seats); 2019 Venues Now #1 Top Stop of the Decade Award for Tickets Sold.

About the Marquee Club Presented by Lexus
The Marquee Club Presented by Lexus is the Fox Theatre’s premium club space open to Club Level seat holders or annual Members only. Adjacent to the theatre, the Moroccan and Middle Eastern-style club is 10,000 square feet of luxury space that includes five premium bars; and three rooftop environments, including the climate-controlled Conservatory, patio-covered Arcade Terrace, and outdoor Rooftop Terrace. Open only during public events at the Fox Theatre, the Marquee Club offers a premium pre-show through post-show experience with benefits including early entry, private restrooms, 2 alcoholic beverages per event, pre-show food, onsite activations during select events, and more.  Additional amenities include priority pre-sale ticketing notifications, concierge guest services, and self-parking access to an adjacent lot for some membership levels.

Whether on the front lines or behind the scenes, every single member of our staff plays a vital role in the memory-making experience we call “The Fox Experience”. The members of our staff are held to the highest Guest Service Standards. Seeing a smile on the face of every guest and knowing that you are taking part in the making of a memory that will last forever is just one of the many perks of working at the Fox.

Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Fox Theatre expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.