Top Ambulatory Services Executive jobs in Riverside, CA

Top Ambulatory Services Executive is responsible for all aspects of the ambulatory services function, which may include urgent care, surgical care, diagnostic and therapeutic procedures, and primary/outpatient care. Creates standards and guidelines for ambulatory services and programs. Being a Top Ambulatory Services Executive maintains working relationships with community agencies. Plans strategies and objectives for the ambulatory services program. Additionally, Top Ambulatory Services Executive requires a bachelor's degree. Typically reports to top management. The Top Ambulatory Services Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Ambulatory Services Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Service Representative - Ambulatory Services
  • Kaiser Permanente
  • Riverside, CA OTHER
  • Job Summary:

    Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.

    Essential Responsibilities:


    • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.



      • Customer Service (Greeting, navigating, instructing/educating)

      • Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.

      • Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.

      • Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.

      • Provides patient information to family members, following established patient confidentiality guidelines.

      • Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.

      • Demonstrates flexibility when addressing various member issues and needs related to operations and member services.

      • Follows KP Service Standards.



        • General Job Functions:

        • Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.

        • Ensures current schedules are accurate, makes authorized changes as appropriate.

        • Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.

        • Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.

        •  Answers calls and relays messages to staff.

        • Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.

        • Provides patient instructions as appropriate.

        • Performs related clerical duties as required, such as direct booking, copying, etc.

        • Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.

        • Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.

        • May assist in orienting new employees.

        • Maintains courteous relations with patients and staff.

        • Follows Labor Management Principals.

        • May perform other duties as required.


        • Cash Handling

        • Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.

        • Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.

        • Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.


        • Additional duties for Service Representatives in Optical Services to include:

        • Coordinates eyewear for delivery to patient.

        • Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics.

        • Assists with inventory control procedures.


        • Additional duties for Service Representative in Laboratory to include:  

        • Explains proper specimen collection to members, rejects unsatisfactory specimens.

        • Assures all pertinent information is entered into system during accessioning.

        • Updates and maintains all necessary logs.

        • Accessions laboratory requests in Health Connect/Laboratory Information System.

        • Maintains all printers - sorts and distributes results from printer processing.

        • Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.
  • Just Posted

K
Service Representative- Ambulatory Services
  • Kaiser Permanente
  • Riverside, CA OTHER
  • Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and rec...
  • 5 Days Ago

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Executive Director, Business Services
  • Chaffey College
  • Rancho Cucamonga, CA FULL_TIME
  • Chaffey College Salary: $13,047.00 Monthly Job Type: Management-Classified Job Number: 22-23/00096 Location: Rancho Cucamonga, CA Department: Business Services Closing: 5/7/2023 11:59 PM Pacific Posit...
  • 10 Days Ago

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Account Executive - LTL Sales
  • Roadrunner Transportation Services, Inc.
  • Mira Loma, CA FULL_TIME
  • Critical Job Functions: Develop territory growth strategy to include growth within existing customers and new prospects Daily travel throughout assigned territory to conduct customer meetings Negotiat...
  • 1 Month Ago

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Child care
  • nounou-top
  • Ontario, CA FULL_TIME
  • Child care, make him play, feed him food, outdoor play, Details : Type of care sought: full-time care 1 number of children (3-6 years) Type of nanny sought: home childcare provider, nanny working from...
  • 17 Days Ago

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seeking a nanny from after Victoria Day to Labour Day as my son has no childcare until September
  • nounou-top
  • Ontario, CA FULL_TIME
  • My son is currently 15 months, both his father and I work full-time during the day, it has become increasing difficult to work as he is more active now. Therefore, we require some care for him until h...
  • Just Posted

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0 Top Ambulatory Services Executive jobs found in Riverside, CA area

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MEMBER SERVICE REP
  • Crunch - Sir Fitness Llc.
  • Tustin, CA
  • Job Description Job Description Member Service Representative - lively environment, versatile assignments, competitive a...
  • 4/24/2024 12:00:00 AM

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Member Service Rep
  • Crunch
  • Garden Grove, CA
  • Member Service Representative - lively environment, versatile assignments, competitive atmosphereWould you like to work ...
  • 4/24/2024 12:00:00 AM

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Customer Service Rep
  • GEODIS Group
  • Ontario, CA
  • ** Customer Service Rep** **Job Category****:** Operations **Requisition Number****:** CUSTO17790 Showing 1 location **J...
  • 4/24/2024 12:00:00 AM

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Member Service Rep
  • Crunch
  • Huntington Beach, CA
  • Member Service Representative - lively environment, versatile assignments, competitive atmosphereWould you like to work ...
  • 4/23/2024 12:00:00 AM

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Member Service Rep
  • Crunch
  • Tustin, CA
  • Member Service Representative - lively environment, versatile assignments, competitive atmosphere Would you like to work...
  • 4/22/2024 12:00:00 AM

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Customer Service Rep
  • Coastal Community Solutions
  • Redlands, CA
  • Calling All Superheroes! Are you ready to unleash your incredible customer service powers for the greater good? We're on...
  • 4/21/2024 12:00:00 AM

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Customer Service Rep
  • GEODIS Group
  • Fontana, CA
  • ** Customer Service Rep** **Job Category****:** Operations **Requisition Number****:** CUSTO17509 Showing 1 location **J...
  • 4/21/2024 12:00:00 AM

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SR Customer Service Rep
  • GEODIS Group
  • Ontario, CA
  • ** SR Customer Service Rep** **Job Category****:** Operations **Requisition Number****:** SRCUS022485 Showing 1 location...
  • 4/21/2024 12:00:00 AM

Riverside is a city in Riverside County, California, United States, located in the Inland Empire metropolitan area. Riverside is the county seat of the eponymous county and named for its location beside the Santa Ana River. It is the most populous city in the Inland Empire and in Riverside County, and is located about 55 miles (89 km) east of downtown Los Angeles. It is also part of the Greater Los Angeles area. Riverside is the 59th most populous city in the United States and 12th most populous city in California. As of the 2010 Census, Riverside had a population of 303,871. Riverside was fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Ambulatory Services Executive jobs
$222,692 to $394,344
Riverside, California area prices
were up 3.0% from a year ago