Top Collections Executive develops overall corporate policies regarding collections of overdue/delinquent accounts. Ensures all collections policies are followed. Being a Top Collections Executive monitors collections activities and provides recommendations for improvement. May work with legal counsel or outside collections agencies to handle overdue accounts. Additionally, Top Collections Executive may require an advanced degree. Typically reports to top management. The Top Collections Executive manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. (Copyright 2024 Salary.com)
Responsibilities:
- Conduct collection calls and correspondence with customers to collect outstanding payments
- Negotiate payment arrangements and settlements with customers
- Update customer accounts with accurate and detailed information regarding collections activities
- Review and analyze customer accounts to identify delinquent accounts and determine appropriate actions
- Collaborate with internal teams to resolve customer issues and disputes
- Prepare and maintain reports on collections activities and account status
Skills:
- Strong math skills for calculating balances, interest, and payment plans
- Excellent customer service skills to interact professionally with customers
- Ability to negotiate effectively to secure payment arrangements
- Knowledge of account management principles and practices
- Understanding of revenue cycle management in a collections environment
- Experience in telemarketing or phone-based customer service roles is a plus
- Proficiency in account reconciliation, including debits and credits
Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.
Job Type: Full-time
Pay: $9.25 - $10.00 per hour
Expected hours: 40 – 46 per week
Benefits:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
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