Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Marketing Executive will be responsible for creating and implementing marketing strategies to promote the center's services and products. The Marketing Executive will work closely with the Center's management team to develop and execute marketing plans that align with the Center's business goals and objectives.
Key Responsibilities:
● Develop and implement a comprehensive marketing plan to increase the Center's visibility and reach within the local community.
● Identify and cultivate relationships with local wound care and home health providers to generate referrals and promote the Center's services.
● Develop and distribute marketing materials, including brochures, flyers, and newsletters, to targeted audiences.
● Coordinate and participate in community events, such as health fairs and conferences, to promote the Center's services and products.
● Monitor and analyze the effectiveness of marketing campaigns and adjust strategies as needed to ensure maximum ROI.
● Collaborate with the Center's management team to identify new market opportunities and develop marketing strategies to capitalize on them.
Experience:
● Minimum of 3-5 years of experience in marketing in the healthcare industry
● Experience with marketing analytics, market research, and customer segmentation
Skills:
● Excellent communication and interpersonal skills
● Strong project management skills and ability to prioritize tasks effectively
● Ability to develop and execute successful marketing campaigns
● Experience with graphic design and marketing software, such as Adobe Creative Suite and marketing automation tools
● Analytical and data-driven mindset, with the ability to measure and analyze campaign results to optimize ROI
Other Requirements:
● Ability to work collaboratively with cross-functional teams, including operations and providers
● Flexibility and adaptability to changing priorities and timelines
● Positive attitude and ability to work independently
● Strong attention to detail and accuracy in work.
About Compensation and Benefits -
The salary for this position will be determined based on the candidate's level of experience, the specific skills and knowledge required for the role, and market standards for similar positions in the industry and geographic location.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
Schedule:
Application Question(s):
Experience:
Work Location: In person
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