Top Contact Center Executive jobs in Benton Harbor, MI

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Technology Contact Center Manager
  • S&B Consulting Group
  • Benton, MI FULL_TIME
  • Company DescriptionS&B CONSULTING GROUP, LLCRESPONSIVE, RESOURCEFUL, AND RESULTS​As a headhunting firm, we are different from your stereotypical “employment agency". We only recruit the best candidates for each company’s specific employment needs. Furthermore, we make sure the candidate’s style and the company’s culture are a perfect match.Job DescriptionClient will provide Full ReloMust have5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesJob ResponsibilitiesDevelop call center strategies with business partners and IT organizationsLead a project to migrate call centers to a multi-channel cloud based environmentBecome business relationship manager for 1800 call center personnel including break fix, Maintenance of Business as well strategic investmentsLead all project activities associated with the design, planning and deployment of solutionsWork with technology partners and teams to design and document applications and architectures to meet business requirementsEngage with global partner teams to manage active deployment activities to insure that deployment work is completed on time and within budgetPrepare regular reporting related to project progress and deliver to project stakeholders as neededFunction Overview: Today, you might be working closely with business partner to develop strategic systems and applications to meet the needs of the business. Tomorrow, you'll lead partner teams in the deployment planning for projects and operations. And, you might work with Partner teams to track and insure deployments are completed on time and within budget. You may also report status on project activities and budgets with GIS and business leadership.QualificationsBS - Information TechnologiesExperience in managing multi-site large scale contact center operations and technology solutionsExperience in managing call center infrastructure (LAN/WAN, telephony, CCaaS, etc).Experience in Managing SAP eCRM environment (Implementation experience desired)3 years Experience in managing call center solutions; specifically Aspect, Nice, Avaya, Genesys, SAP eCRM5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesExperience and demonstrated ability to successfully deliver projects through 3rd party partner relationships.Demonstrated ability to multi-task between projects and operational deliverables.Demonstrate the ability to work and thrive in an environment with complex working relationships in a matrix organization.Experience in leading direct and Indirect teams.Actively seeks out and supports collaborative thinking and creative problem solving with others in the organization.Knowledgeable of how decisions impact all aspects of the business; approaches his/her work as an integrated system.Excellent interpersonal skills with the ability to communicate technical subjects to non technical audiences.Ability to manage conflictAdditional InformationAll your information will be kept confidential according to EEO guidelines.
  • 14 Days Ago

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Top Trimmer
  • Lewis Tree Service
  • Benton, MI FULL_TIME
  • Qualifications:1. A total of two years’ experience working on tree trimming crews or clearing crews.2. Demonstrate a general knowledge of trees including: identification, growth habits and correct arb...
  • 4 Days Ago

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Wine Consultant
  • Red Top and Gravity Wineries
  • Baroda, MI PART_TIME
  • Part Time Wine Consultant options availableAre you over 21, and looking for a way to make great money working 3 weekends a month? We are looking for enthusiastic People to provide an excellent guest e...
  • 3 Days Ago

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Cdl teams top pay in
  • U.S. Xpress
  • Benton, MI FULL_TIME
  • CDL-A Teams : TOP TEAM PAY IN THE NATION & UP TO $15,000 SIGN ON BONUS / SPLIT! Your team can average $200,000 or more! Don't Wait, Call Now! 956-446-0838 Team Drivers : Up to $15,000 Sign-On Bonus / ...
  • Just Posted

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Advertising Account Executive
  • The Herald-Palladium
  • Saint Joseph, MI FULL_TIME
  • We are seeking a smart, driven, and energetic individual looking for a career in media sales. Lake Shore Media Group is home to eight local publications, including The Herald-Palladium and the South H...
  • 21 Days Ago

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Area Sales Executive
  • CORE DE INDUSTRIES
  • Baroda, MI FULL_TIME
  • MARKETING SALLING CONVERSION FIELD WORK FIELD VISIT Job Type: Full-time Salary: $15,000.00 - $25,000.00 per month Benefits: 401(k) Dental insurance Health insurance Paid time off Travel reimbursement ...
  • 1 Day Ago

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0 Top Contact Center Executive jobs found in Benton Harbor, MI area

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The UPS Store Associate
  • The UPS Store
  • Saint Joseph, MI
  • Job Description Job Description The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor ...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative
  • HealthLinc, Inc.
  • South Bend, IN
  • **Patient Service Representative** **Department:** Administration **Location:** South Bend, IN Benefit Highlights: * Low...
  • 3/27/2024 12:00:00 AM

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FT Practice Support Specialist (Work From Home)>
  • aptihealth
  • Saint Joseph, MI
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Practice Support Specialist you'll: Answer...
  • 3/26/2024 12:00:00 AM

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FT Practice Support Specialist (Work From Home)>
  • aptihealth
  • Benton Harbor, MI
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Practice Support Specialist you'll: Answer...
  • 3/26/2024 12:00:00 AM

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Care Partner I
  • SISTERS OF THE HOLY CROSS INC
  • Mishawaka, IN
  • Job Description Job Description JOB DESCRIPTION Job Title: Care Partner I Department: Resident Services Cost Center Numb...
  • 3/25/2024 12:00:00 AM

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Customer Support Associate
  • Farmers National Bank
  • Niles, MI
  • ** Customer Support Associate** **Job Category****:** Customer Support **Requisition Number****:** CUSTO01183 Showing 1 ...
  • 3/25/2024 12:00:00 AM

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Market Development Manager- Healthcare
  • IDEX Corporation
  • Benton Harbor, MI
  • If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced profe...
  • 3/25/2024 12:00:00 AM

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RN Operating Room Day Shift
  • Corewell Health
  • St. Joseph, MI
  • Corewell Health is offering up to $10,000 as a sign on bonus for this opportunity! About the unit This unit is comprised...
  • 5/23/2023 12:00:00 AM

Benton Harbor is a city in Berrien County in the U.S. state of Michigan which is located southwest of Kalamazoo, and northwest of South Bend, Indiana. In 2010, the population was 10,038 according to the census. It is the smaller, by population, of the two principal cities in the Niles–Benton Harbor Metropolitan Statistical Area, an area with 156,813 people. Benton Harbor and the city of St. Joseph are separated by the St. Joseph River and are known locally as the "Twin Cities".[not in citation given] Fairplain and Benton Heights are unincorporated areas adjacent to Benton Harbor. According to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$226,824 to $371,201
Benton Harbor, Michigan area prices
were up 1.3% from a year ago

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