Top Contact Center Executive jobs in Fairbanks, AK

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Director
  • Nome Community Center
  • Nome, AK FULL_TIME
  • NATURE OF WORK

    The Executive Director is a full time, exempt position providing administrative and business leadership for the Nome Community Center, Inc., a multi-faceted community social service agency with a history of Christian mission emphasis. As such, the position of Executive Director requires sensitivity and the ability to work within a framework of State, Federal, and church funding sources and oversight, as well as the personal ability to relate to the needs of a diverse culture and to a variety of community social programs serving the residents of the Bering Strait Region.

     

    The Executive Director is responsible to and receives direction from a local Board of Directors. Agency programs include: XYZ Senior Center, Food Bank, Family Services, Nome Youth Court, Nome Boys & Girls Club, Nome Children’s Home, Nome Emergency Shelter Team, Permanent Supportive Housing, HomePlate Nome, and a variety of other related programs and services.

     

    The Executive Director is responsible for seeking both private and public funding, the preparation and administration of the agency budget (including identification of new funding sources and the writing of grant proposals), and for the hiring and supervision of agency staff. This position also recommends new or revised policies to the Board of Directors on current programs and operations and represents the agency in community activities and coalitions.


    RESPONSIBILITIES

    • Carry out business operations and provide business solutions
    • Preparation of funding grant proposals
    • Administration of all agency programs including grant reporting, program/fiscal reports, etc.
    • Serve as the corporation’s compliance officer
    • Direct supervision and evaluation of program directors and staff development
    • Budget preparation and responsible budgetary supervision of all programs
    • Negotiations of grants, contracts, and leases
    • Oversee buildings maintenance
    • Initiation and implementation of new program planning and development; evaluation of all agency programs
    • Along with the Board of Directors, develops long-term and short-term goals for the agency
    • Identifies training opportunities for employees and acts as a liaison between staff and the Board of Directors
    • Promotes public relations in the community regarding agency programs
    • Develop partnerships with other area non-profits
    • Assists the Board of Directors in surveying community needs and resources
    • Maintains relationship with the United Methodist Church, the General Board of Global Ministries and the United Women in Faith
    • Other duties as necessary to maintain staff, programs and facilities.


    QUALIFICATIONS

    A Bachelor’s Degree is strongly preferred; will consider the substitution of work experience in a related field on a year-for-year basis. The successful applicant will be required to demonstrate the knowledge and skills acquired through work experience in agency and social program management and administration, grant writing, grant management, and staff supervision. An Alaska driver’s license is also required, or the ability to obtain one. The successful candidate will be required to pass a criminal background check.

  • 10 Days Ago

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Center sales manager
  • Rent-A-Center
  • Fairbanks, AK FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $22? Why should I apply in just a few clicks? Paid Time Off and Sundays Off We are Closed! Full-Time Employmen...
  • 1 Month Ago

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Child Care Center Director
  • Denali preschool and learning center
  • Healy, AK FULL_TIME,PART_TIME
  • The Denali Preschool and Learning Center provides excellent, affordable childcare and early education opportunities to nurture children and promote stronger, healthier families in the rural community ...
  • 9 Days Ago

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Senior Center Program Assistant
  • Nome Community Center
  • Nome, AK PART_TIME
  • NATURE OF WORK This position involves assisting with the senior programs at XYZ. Particular emphasis will be placed on the Adult Day Services program for the senior adults and elders, and to those per...
  • 12 Days Ago

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Executive Assistant
  • North Slope Borough, AK
  • Barrow, AK FULL_TIME
  • Summary or Purpose Manages and coordinates the administrative functions for an assigned Department or division, in accordance with Borough and Department policies and procedures. Essential Duties and ...
  • Just Posted

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Executive Assistant
  • North Slope Borough
  • Barrow, AK FULL_TIME
  • Manages and coordinates the administrative functions for an assigned Department or division, in accordance with Borough and Department policies and procedures.The following duties ARE NOT intended to ...
  • 1 Day Ago

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0 Top Contact Center Executive jobs found in Fairbanks, AK area

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Assisted Living Aide/ Certified Nurse Aide 1 (PCN 027246M)
  • State of Alaska
  • Fairbanks, AK
  • Evening, night, and weekend shift differentials offered. This position is open to All Applicants. The mission of the Div...
  • 3/28/2024 12:00:00 AM

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WASTEWATER TREATMENT PLANT OPERATOR SUPERVISOR
  • Pacific Air Forces
  • Eielson Afb, AK
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/28/2024 12:00:00 AM

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Pain Clinic Physician Assistant
  • Foundation Health, LLC
  • Fairbanks, AK
  • Overview: Make your move to Alaska! Experience the midnight sun in the summer, a front-row seat to the northern lights i...
  • 3/26/2024 12:00:00 AM

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Cardiology Nurse Practitioner (Outpatient)
  • Foundation Health, LLC
  • Fairbanks, AK
  • Overview: Overview Make your move to Alaska! Experience the midnight sun in the summer, a front-row seat to the northern...
  • 3/26/2024 12:00:00 AM

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Inpatient Psychiatric Nurse Practitioner
  • Foundation Health, LLC
  • Fairbanks, AK
  • Overview: Make your move to Alaska! Experience the midnight sun in the summer, a front-row seat to the northern lights i...
  • 3/26/2024 12:00:00 AM

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Produce Department Manager
  • Defense Commissary Agency
  • Eielson Afb, AK
  • Summary Produce Department Managers order, receive, store, display, price, and account for all fresh/perishable fruit an...
  • 3/25/2024 12:00:00 AM

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Store Manager
  • Defense Commissary Agency
  • Eielson Afb, AK
  • Summary Store Managers plan, direct, coordinate, and control the diverse day-to-day retail operations of a commissary. R...
  • 3/25/2024 12:00:00 AM

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Child and Youth Program Assistant (Entry Level)
  • Pacific Air Forces
  • Eielson Afb, AK
  • Summary About the position: This position is located at the Child Development Center. Department of the Air Force Child ...
  • 3/24/2024 12:00:00 AM

Fairbanks (Tanana: Tanan) is a home rule city and the borough seat of the Fairbanks North Star Borough in the U.S. state of Alaska. Fairbanks is the largest city in the Interior region of Alaska. 2016 estimates put the population of the city proper at 32,751, and the population of the Fairbanks North Star Borough at 97,121, making it the second most populous metropolitan area in Alaska (after Anchorage). The Metropolitan Statistical Area encompasses all of the Fairbanks North Star Borough and is the northernmost Metropolitan Statistical Area in the United States, located 196 driving miles (or ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$259,669 to $424,953
Fairbanks, Alaska area prices
were up 2.8% from a year ago

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