Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Only candidates who live in Georgia that leave a complete telephone audition (instructions below) will be considered for this position. DO NOT APPLY THROUGH INDEED as those applications are ignored/not reviewed. If you live outside of Georgia, you will not be considered.
Please read the below requirements carefully. Do you check these boxes?
You do? Great, we’d love to chat! A Superior is looking for human capital to join our fun-loving work family. Please read on to learn more.
Office Location: 311 N Main Street, Madison, GA 30650.
What is the compensation?
Interested in working remotely?
Opportunities to work remotely from your Georgia home exist for qualified candidates. Requirements to work from home include high speed internet, the ability to connect the computer equipment directly into the router (wi-fi is not an option), an enclosed private space where only you can be seen and heard, and no background noise. It is that simple.
Equipment Requirements
Don’t have computer equipment, no problem. ASuperior will ship you all of the equipment needs. Simply plug up and sign on. If you have some equipment of your own you would like to use, that is fine too. We’ll talk in more detail during the interview.
What are the available shifts?
We are currently seeking candidates whose availability ranges from 7:00 am to 11:00 pm Monday through Sunday. Shifts are 8 hours within that range with a 30 minute paid break. Candidates can also opt inor 10-12 hour shifts.
We are seeking those who are available to work both days every other weekend. Weekend shifts vary in time from 7:00 am to 11:00 pm.
We are looking for both full time and part time candidates. Part time candidates should expect to work 3-4 days per week with shifts ranging from 4-8 hours/ day in the timeframes listed above.
Who we are and what we do:
How do I apply?
If you are interested in pursuing a position with ASuperior Contact Center, you can complete a Telephone Audition by calling 770-785-2524 and enter code 7. Instructions will be given when you call. The audition is open 24/7/365 and is on a voicemail line. A recording of that voicemail is then sent to our Hiring Manager for review. Don't be nervous, it's just you and our voicemail. Feel free to call in, listen to the instructions, prepare your responses and call back when you’re ready.
When can I start?
Want to learn more about who we are and what we do before applying?
Job Types: Full-time, Part-time
Expected hours: 36 – 40 per week
Benefits:
Work Location: Remote