Top Contact Center Executive jobs in Gainesville, FL

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Agent
  • UF Health Shands Hospital
  • Gainesville, FL FULL_TIME
  • Job Opening Summary

    The contact center agent position works within a structured environment that requires sharp attention to detail and the ability to focus and maintain a calm demeanor under pressure. This position delivers excellent customer service while providing information to patients, hospital, faculty, staff and other health care providers in a 24/7 high-volume operator call center environment. The position will perform a variety of tasks, including intake triage and activating hospital emergency codes and alerts (Code Blue/SWAT/STEMI alerts) and priority notifications based on knowledge of administrative protocols and UF Health policies and procedures.

    Job Opening Qualifications

    Minimum Education and Experience Requirements:

    • High school diploma or equivalent required.
    • One year of work experience with computers in a customer service clerical office is required. May substitute one year of work experience requirement with AS degree.
    • Strong verbal and written communication skills required.
    • 911, hospital operator or call center representative experience preferred, ideally in a health care-related industry.
    • Multi-line phone system experience preferred.
    • Must demonstrate a high level of accuracy and speed using a computer system.
    • Must have the ability to function calmly and perform under stress when confronted with emergency, critical or unusual situations.
    • Must be able to speak and hear clearly without impairment and to handle stress properly.
    • Must be able to effectively use multiple computer applications.
    • Must demonstrate ability to perform multiple tasks simultaneously, recognize and react to changing priorities, make timely and accurate judgement decisions, effectively communicate with other health care professionals and work independent of direct supervision.
    • A working knowledge of medical terminology preferred.



    Shift hours:

  • 25 Days Ago

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Contact Center Representative
  • Florida Credit Union
  • Gainesville, FL FULL_TIME
  • Contact Center Representative Excellent opportunity with Florida Credit Union! BECOME PART OF A TEAM DEDICATED TO SUPPORTING OUR COMMUNITY. Market competitive salaries with robust monthly incentive pr...
  • 16 Days Ago

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Contact Center Representative - Part Time
  • FLORIDA CREDIT UNION
  • Gainesville, FL PART_TIME
  • Job Details Job Location: Fort Clarke - Gainesville, FL Position Type: Part Time Salary Range: Undisclosed DescriptionWe are a driven financial institution focused on improving financial lives. If you...
  • 4 Days Ago

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Contact Center Agent I Call Center
  • UF Health
  • Gainesville, FL FULL_TIME
  • Job Opening Summary The contact center agent position works within a structured environment that requires sharp attention to detail and the ability to focus and maintain a calm demeanor under pressure...
  • 21 Days Ago

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Hotel Executive Chef
  • World Equestrian Center Ocala
  • Ocala, FL FULL_TIME
  • The World Equestrian Center is currently seeking a Hotel Executive Chef to join our team! The Hotel Executive Chef is a department head level position in the Food & Beverage Division, who collectively...
  • 15 Days Ago

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Lead Product Designer
  • Constant Contact
  • Gainesville, FL FULL_TIME
  • We have an opening for a Lead Product Designer who will develop the experience design discipline within the organization and deliver superior user experiences to achieve business objectives and succes...
  • 22 Days Ago

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0 Top Contact Center Executive jobs found in Gainesville, FL area

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Customer Service Rep (Work From Home)
  • Ansafone
  • Ocala, FL
  • ** Customer Service Rep (Work From Home)** **Job Category****:** Operations **Requisition Number****:** CUSTO001268 Show...
  • 3/28/2024 12:00:00 AM

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Clinical Nurse Coord Inpatient Surgical Unit
  • HCA
  • Gainesville, FL
  • Introduction Do you have the career opportunities as a(an) Clinical Nurse Coord Inpatient Surgical Unit you want with yo...
  • 3/28/2024 12:00:00 AM

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Phlebotomist
  • LifeSouth Community Blood Centers
  • Gainesville, FL
  • Apply Job Type Full-time Description Are you looking to make a difference in your community? LifeSouth Community Blood C...
  • 3/28/2024 12:00:00 AM

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Registered Nurse-f/c - 60006560
  • State of Florida
  • Gainesville, FL
  • Requisition No: 799449 Agency: Children and Families Working Title: REGISTERED NURSE-F/C - 60006560 Position Number: 600...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Palatka, FL
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/26/2024 12:00:00 AM

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SERVICE ADVISOR
  • Deluca Toyota Inc
  • Ocala, FL
  • Job Description Job Description BASIC JOB SUMMARY Service Advisor is the dealership's first-line contact for most custom...
  • 3/25/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • Ocala, FL
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/25/2024 12:00:00 AM

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Customer Service Rep (Work From Home)
  • Endicott Call Centers
  • Ocala, FL
  • ** Customer Service Rep (Work From Home)** **Job Category****:** Operations **Requisition Number****:** CUSTO001268 Show...
  • 3/24/2024 12:00:00 AM

Gainesville is located at 29°39'55" North, 82°20'10" West (29.665245, −82.336097), which is roughly the same latitude as Houston, Texas. According to the United States Census Bureau, the city has a total area of 62.4 square miles (161.6 km2), of which 61.3 square miles (158.8 km2) is land and 1.1 square miles (2.8 km2) is water. The total area is 1.74% water. Gainesville's tree canopy is both dense and species rich, including broadleaf evergreens, conifers, and deciduous species; the city has been recognized by the National Arbor Day Foundation every year since 1982 as a "Tree City, USA". Gain...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$213,320 to $349,102
Gainesville, Florida area prices
were up 1.5% from a year ago

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