Top Contact Center Executive jobs in Hawaii
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
- ALOHA PACIFIC FEDERAL CREDIT UNION
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Honolulu, HI
FULL_TIME
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Position: Contact Center Representative, Full-time
Location: Kaimuki Plaza: 3465 Waialae Avenue, Honolulu, HI 96816
Department: Contact Center
Job Summary: Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.
Minimum Qualifications: One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience. Must have knowledge of and experience with customer service principles and practices, and administration and clerical processes. Six (6) months or more in a call center environment highly preferred.
Must be proficient in relevant computer applications and possess keyboarding skills. Must have experience in the usage of office equipment such as telephone, calculator, copier, fax, etc. Knowledge of PC (personal computer), Microsoft Windows, Word, Excel, and other software applications as applicable.
Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
- 1 Month Ago
- The Fish Hopper Seafood and Steaks
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Kona, HI
FULL_TIME
- The Fish Hopper - KAILUA Kona Job Description: ASSISTANT EXECUTIVE CHEF SALARY: SALARY BOE BENEFITS Summary: Oversee all foods, recipes and food production. Initiates development of menus, food purcha...
- 1 Month Ago
- Frontline Managed Services
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Honolulu, HI
FULL_TIME
- DescriptionDo you want to shift gears into a new IT career? We will steer your future towards the finish line!Frontline Managed Services is looking for talented individuals who are passionate about te...
- Just Posted
- American Cancer Society
-
, HI
FULL_TIME
- **This is a full time permanent remote opportunity. Candidate must reside in Hawaii. Start Date: June 3rd, 2024. The Cancer Information Specialist (CIS) empowers cancer patients, their families, and c...
- 6 Days Ago
- KEES/Alford Executive Search
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Honolulu, HI
FULL_TIME
- Hawai'i Youth Symphony Mission: "Our Mission is to foster fun and creative experiences for youth that inspire a deep appreciation for music and lifelong relationships within the culture of our islands...
- Just Posted
- KEES/Alford Executive Search
-
Honolulu, HI
FULL_TIME
- Hawai'i Youth Symphony Mission: "Our Mission is to foster fun and creative experiences for youth that inspire a deep appreciation for music and lifelong relationships within the culture of our islands...
- 1 Month Ago
Top Contact Center Executive jobs at Popular Companies
- HOMEFIX CUSTOM REMODELING
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Laurel, MD
- Job Description Job Description Homefix is currently seeking a leader of our call center operations. This position requi...
- 4/24/2024 12:00:00 AM
- Falck
-
Orlando, FL
- Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our serv...
- 4/23/2024 12:00:00 AM
- Ten Lifestyle Group
-
Las Vegas, NV
- The role will be to manage the operational day-to-day running of our local teams in conjunction with our regional office...
- 4/23/2024 12:00:00 AM
- Mercy Medical Center
-
Glen Burnie, MD
- Overview: *Must be fluent in both English and Korean* The Bilingual Korean- Call Center Operator is primarily responsibl...
- 4/22/2024 12:00:00 AM
- PrudentRx, LLC
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Tampa, FL
- The Training Manager of Call Center Operations?will direct the design, planning and implementation of training programs ...
- 4/22/2024 12:00:00 AM
- Vero Orthopaedics Inc
-
Vero Beach, FL
- Job Description Job Description Medical Phone Room Call Center Operator Reports to Director of Office Operations As expe...
- 4/22/2024 12:00:00 AM
- Delta Dental Plans Association
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Alpharetta, GA
- Job Description As a vital member of the Customer Operations leadership team, the Customer Operations Manager plays a cr...
- 4/21/2024 12:00:00 AM
- Mercy Medical Center
-
Baltimore, MD
- Overview: The Call Center Operator / Specialty Concierge's primary purpose is to serve as a scheduling liaison for patie...
- 4/20/2024 12:00:00 AM