Top Contact Center Executive jobs in New Haven, CT

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Administrative Assistant
  • CHILDRENS CENTER OF HAMDEN INC
  • Hamden, CT OTHER
  • Job Details

    Level:    Experienced
    Job Location:    The Childrens Center of Hamden - Hamden, CT
    Position Type:    Full Time
    Education Level:    High School
    Salary Range:    $40,000.00 - $50,000.00 Salary/year
    Travel Percentage:    None
    Job Shift:    Day
    Job Category:    Admin - Clerical

    Description

    The Executive Administrative Assistant will be accountable to the Chief Executive Officer.   Due to the nature of the material dealt with, all information must be kept confidential.  This position is expected to work closely and cooperatively with the various departments within the Agency.   The Executive Administrative Assistant provides support and assistance to agency leadership, takes minutes and acts as liaison to the Board of Directors. The Executive Administrative Assistant will be responsible for sourcing, negotiating and purchasing goods and services for the organization. This individual will work closely with various departments to identify purchasing needs, evaluate vendor performance, and ensure that purchases are made within budget and according to company policies. The Executive Administrative Assistant will be expected to perform other related duties.

    Hours:

    Monday - Friday 8:30 AM to 5:00 PM

    Qualifications


    Education:

    High School Diploma required; bachelor’s degree preferred.  Education and/or training in the area of medical records and computer technology strongly preferred.

    A minimum of 5 years’ experience working in the healthcare/social services field, preferably in the area of medical records and quality assurance.

    Skills:

    The candidate must have significant computer knowledge and familiarity with information technology (e.g., Electronic Health Records) and its applications. Must have very strong organizational skills and the ability to work in a fast-paced environment while managing multiple tasks, demands and projects.

     

    Identify and evaluate potential suppliers based on price, quality, delivery, and service.

    Negotiate contracts and pricing with vendors to obtain the best value for the organization.

    Manage supplier relationships, including monitoring vendor performance, resolving issues, and identifying opportunities for improvement.

    Maintain accurate records of purchases and contracts.

    Collaborate with various departments to identify purchasing needs and develop specifications for goods and services.

    Manage the procurement process from requisition to purchase order issuance.

    Ensure that purchases are made within budget and in compliance with company policies.

    Ability to attend to detail. Excellent interpersonal skills including verbal and written communication with the capacity to handle confidential information. 

    Ability to supervise and enforce compliance with Agency policies.

  • 2 Days Ago

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Executive Home Care-CAREGIVERS NEEDED
  • Executive Home Care of Stratford
  • Cheshire, CT FULL_TIME
  • BENEFITS & PERKS: Competitive Compensation A Dynamic Work Environment Opportunities to Build a Career That Will Always be in Demand QUALIFICATIONS: High School diploma or equivalent is preferred. Grad...
  • 4 Days Ago

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Executive Home Care- Caregivers needed- New Haven
  • Executive Home Care of Stratford
  • Southbury, CT FULL_TIME
  • BENEFITS & PERKS: Competitive Compensation A Dynamic Work Environment Opportunities to Build a Career That Will Always be in Demand QUALIFICATIONS: High School diploma or equivalent is preferred. Grad...
  • 19 Days Ago

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Executive Home Care - Care Giver Needed - Live-In
  • Executive Home Care of Stratford
  • Wallingford, CT FULL_TIME
  • BENEFITS & PERKS: Competitive Compensation A Dynamic Work Environment Opportunities to Build a Career That Will Always be in Demand QUALIFICATIONS: High School diploma or equivalent is preferred. Grad...
  • 20 Days Ago

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Executive Home Care - Care Giver Needed
  • Executive Home Care of Stratford
  • Cheshire, CT FULL_TIME
  • BENEFITS & PERKS: Competitive Compensation A Dynamic Work Environment Opportunities to Build a Career That Will Always be in Demand QUALIFICATIONS: High School diploma or equivalent is preferred. Grad...
  • 3 Days Ago

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Executive Home Care - Care Giver Needed - Live-In
  • Executive Home Care of Stratford
  • New Haven, CT FULL_TIME
  • BENEFITS & PERKS: Competitive Compensation A Dynamic Work Environment Opportunities to Build a Career That Will Always be in Demand QUALIFICATIONS: High School diploma or equivalent is preferred. Grad...
  • 3 Days Ago

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0 Top Contact Center Executive jobs found in New Haven, CT area

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Customer Service Representative
  • Coordinated Transportation Solutions
  • Trumbull, CT
  • Job Description Job Description Must have received or be willing to receive the COVID-19 vaccination by date of hire to ...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative, 35 Hours/Week
  • Hartford Dispensary
  • Branford, CT
  • Starting Pay Rate: $20.00 Actual pay will be determined based on several factors. These may include education, work expe...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative - Outpatient Rehab (Per Diem)
  • Hartford HealthCare
  • Milford, CT
  • Work where*every moment matters*. Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in ...
  • 3/28/2024 12:00:00 AM

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Call Center Representative
  • Mysocialwiz
  • West Haven, CT
  • Job Description Job Description Call Center Agent Job Summary for Mysocialwiz.com Full Commission + Retirement Plan You ...
  • 3/27/2024 12:00:00 AM

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Customer Care Representative
  • Savings Bank of Danbury
  • Milford, CT
  • Title **Customer Care Representative** About the Organization We are people serving people. Established in 1849, Savings...
  • 3/27/2024 12:00:00 AM

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Bilingual Customer Service Representative
  • Coordinated Transportation Solutions
  • Trumbull, CT
  • Job Description Job Description The Bilingual Spanish Customer Service Representative is responsible for handling incomi...
  • 3/24/2024 12:00:00 AM

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Truck Service Advisor I
  • TravelCenters of America
  • Branford, CT
  • There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truc...
  • 3/24/2024 12:00:00 AM

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Customer Service Advisor Stratford Type Full-Time Permanent Competitive Salary Closing Date 20th March 2022
  • Axis Europe Plc
  • Stratford, CT
  • NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeName...
  • 3/24/2024 12:00:00 AM

New Haven is a coastal city in the U.S. state of Connecticut. It is located on New Haven Harbor on the northern shore of Long Island Sound in New Haven County, Connecticut, and is part of the New York metropolitan area. With a population of 129,779 as determined by the 2010 United States Census, it is the second-largest city in Connecticut after Bridgeport. New Haven is the principal municipality of Greater New Haven, which had a total population of 862,477 in 2010. New Haven was the first planned city in America. A year after its founding by English Puritans in 1638, eight streets were laid o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$254,066 to $415,784
New Haven, Connecticut area prices
were up 1.7% from a year ago

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