Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Executive Administrative Assistant will be accountable to the Chief Executive Officer. Due to the nature of the material dealt with, all information must be kept confidential. This position is expected to work closely and cooperatively with the various departments within the Agency. The Executive Administrative Assistant provides support and assistance to agency leadership, takes minutes and acts as liaison to the Board of Directors. The Executive Administrative Assistant will be responsible for sourcing, negotiating and purchasing goods and services for the organization. This individual will work closely with various departments to identify purchasing needs, evaluate vendor performance, and ensure that purchases are made within budget and according to company policies. The Executive Administrative Assistant will be expected to perform other related duties.
Hours:
Monday - Friday 8:30 AM to 5:00 PM
Education:
High School Diploma required; bachelor’s degree preferred. Education and/or training in the area of medical records and computer technology strongly preferred.
A minimum of 5 years’ experience working in the healthcare/social services field, preferably in the area of medical records and quality assurance.
Skills:
The candidate must have significant computer knowledge and familiarity with information technology (e.g., Electronic Health Records) and its applications. Must have very strong organizational skills and the ability to work in a fast-paced environment while managing multiple tasks, demands and projects.
Identify and evaluate potential suppliers based on price, quality, delivery, and service.
Negotiate contracts and pricing with vendors to obtain the best value for the organization.
Manage supplier relationships, including monitoring vendor performance, resolving issues, and identifying opportunities for improvement.
Maintain accurate records of purchases and contracts.
Collaborate with various departments to identify purchasing needs and develop specifications for goods and services.
Manage the procurement process from requisition to purchase order issuance.
Ensure that purchases are made within budget and in compliance with company policies.
Ability to attend to detail. Excellent interpersonal skills including verbal and written communication with the capacity to handle confidential information.
Ability to supervise and enforce compliance with Agency policies.
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