Top Contact Center Executive jobs in Sacramento, CA
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Outpatient Practice Supervisor - Contact Center
- MMC001 Marshall Medical Center
-
Placerville, CA
FULL_TIME
- Department: MMF Contact Center Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $31.54 - $39.42 Job Description: POSITION SUMMARY Under the direction of the Outpatient Practice Director, the Outpatient Practice Supervisor assists with the oversight of physician offices within the Marshall Medical (MM) Clinics and assists the director with the management of department personnel and ensures the quality of care and use of resources associated with each clinic. Responsible for filling staff vacancies (within their educational scope) in their assigned clinics as need requires. This is a position that requires independent decision-making, emotional and physical stamina, diplomacy, team orientation, a positive attitude and willingness to get the job done regardless of the task. POSITION QUALIFICATIONS Education/Licensure/Certification: Bachelor's degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education preferred. Current Basic Life Support (BLS) certification required. *Must meet all DMV requirements listed below. Knowledge: Minimum of five (5) years of recent management experience preferred. Previous out-patient practice & healthcare management experience preferred. Demonstrated ability to effectively lead productive, engaged teams and work with providers preferred. Excellent understanding of medical office, patient and information flow required. Skills: Excellent interpersonal and communication skills. Ability to express ideas effectively, both orally and in writing required. Experience where planning, coordination, motivation and direction to staff and ability to propose innovative solutions to challenges have been demonstrated preferred. Demonstrated understanding of, and ability to, implement the requirements of providing patient care within a highly regulated and constantly changing environment required. Demonstrated ability to make decisions in the absence of immediate supervision that benefit the clinic and are in compliance with Marshall Medical Center required. Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination). *Note: Requires employees to drive at least once per pay period. Candidates must possess and supply proof of: a current CA Driver’s License, a clean DMV printout and Auto Insurance coverage with a minimum of $50,000 per person/$100,000 per occurrence (or a combined single limit of $100,000) and property damage coverage in an amount not less than $50,000 per occurrence. A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY Marshall is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients’ expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we’re always striving to improve. Marshall’s Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold–Plus designation from the American Heart/American Stroke Association. Marshall’s Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly® certified facility for breastfeeding advocacy. Serving El Dorado County & Surrounding Areas Marshall includes Marshall Hospital, a fully accredited acute care facility with 111 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics, more than 190 affiliated physicians and providers, as well as a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall’s executive leadership is governed by a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of Auxiliary members, adult and junior volunteers that lend their support.
- 11 Days Ago
Manager, Contact Center Operations
- PG&E Corporation
-
Sacramento, CA
FULL_TIME
- Requisition ID # 152842 Job Category: Customer Support / Operations Job Level: Manager/PrincipalBusiness Unit: Customer & CommsWork Type: HybridJob Location: Sacramento Department OverviewIn Customer ...
- 23 Days Ago
Contact Center QA Specialist
- Dignity Health Medical Group
-
RANCHO CORDOVA, CA
FULL_TIME
- OverviewDignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affi...
- 29 Days Ago
Contact Center Service Representative
- SAFE Credit Union
-
Rancho Cordova, CA
FULL_TIME
- Hourly Range: $20.80-$22.50POSITION PURPOSEResponsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, p...
- 1 Month Ago
Human Resources Contact Center Support Analyst
- Adventist Health
-
Roseville, CA
FULL_TIME
- Adventist Health is ranked #10 in Becker's list of the largest nonprofit hospital systems in the U.S. We are the largest company headquartered and sixth largest employer in Roseville, California. Our ...
- 5 Days Ago
MSCC - Team 16 - Contact Center MSR I (Placer County) (On-Site)
- Golden 1 Talent Acquisition Team
-
Sacramento, CA
FULL_TIME
- TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE I STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1101 PAY SCALE: $20.00 - $20.00 HOURLY GENERAL D...
- 27 Days Ago
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0 Top Contact Center Executive jobs found in Sacramento, CA area
Human Services Adjunct Assistant Professor Pool
- Los Rios Community College District
-
Sacramento, CA
- Posting DetailsPosition InformationJob Posting Title Human Services Adjunct Assistant Professor PoolLocation Los Rios Co...
- 4/23/2024 12:00:00 AM
Director of Heath Services (LVN or LPN)
- MBK Senior Living
-
Elk Grove, CA
- Director of Heath Services (LVN or LPN) At MBK Senior Living, we're committed to putting people first - our residents an...
- 4/23/2024 12:00:00 AM
Bilingual Customer Service Representative
- Amerit Consulting
-
Sacramento, CA
- OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Se...
- 4/22/2024 12:00:00 AM
CFJC Agent III - Remote
- Schnitzer Steel Industries, Inc.
-
Rancho Cordova, CA
- Responsibilities: Provide information about the products and services Troubleshoot and resolve product issues and concer...
- 4/22/2024 12:00:00 AM
CFJC Agent II Bilingual
- Schnitzer Steel Industries, Inc.
-
Rancho Cordova, CA
- This individual will be responsible for answering inbound customer phone calls related to the selling or donation of veh...
- 4/22/2024 12:00:00 AM
Retail Customer Service Team Member
- Michaels Stores, Inc.
-
Sacramento, CA
- Store - SAC-GATEWAY, CA Deliver friendly customer service, help customers shop our store and find what they're looking f...
- 4/22/2024 12:00:00 AM
Relationship Specialist
- Allworth Financial
-
Folsom, CA
- Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm that specializes in ...
- 4/22/2024 12:00:00 AM
Bilingual Customer Service Representative
- Amerit Consulting
-
Sacramento, CA
- OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Se...
- 4/21/2024 12:00:00 AM
About Sacramento, California
Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$254,078 to $415,813
Sacramento, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Top Contact Center Executive do?
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020