Top Contact Center Executive jobs in Santa Ana, CA
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
- Rockin R Inc
-
Santa Ana, CA
FULL_TIME
-
We are seeking a highly motivated and customer-oriented Contact Center Agent to join our team. As a Contact Center Agent, you will be the first point of contact for our customers and will play a crucial role in ensuring their satisfaction. You will be responsible for handling a variety of customer inquiries, providing accurate information, and resolving any issues or concerns.
Responsibilities:
- Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner
- Identify and troubleshoot customer issues, providing appropriate solutions and alternatives
- Accurately log and document customer interactions and transactions
- Build and maintain positive relationships with customers by providing exceptional service
- Collaborate with other team members to resolve complex customer issues
- Stay up-to-date with product knowledge and customer support techniques
- Follow company policies and procedures to ensure consistent service delivery
Requirements:
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Proficient in the use of computer systems and software programs
- Ability to work well under pressure and meet deadlines
- 7 Days Ago
- WNS Global Services
-
Santa Ana, CA
OTHER
- Descripción del empleoTo provide support through these channels: inbound calls, chat bots, email.To provide responses to customers based on the procedures, technical manuals, specifically for their li...
- 1 Month Ago
- WNS Global Services
-
Santa Ana, CA
OTHER
- Descripción del empleoKey Accountabilities: Development of measures for the continuous maintenance or optimization of the service quality (partly in cooperation with other departments and Roche)Perfor...
- 11 Days Ago
- Top Canvas
-
Tustin, CA
PART_TIME,FULL_TIME
- We are a retail toy and collectible/ claw machine entertainment store located in Tustin. We seek a dynamic and driven Retail Sales Associate to join our team. The Retail Sales Associate will be respon...
- Just Posted
- Kaiser Permanente
-
Tustin, CA
OTHER
- Job Summary: Under the direct supervision of a Registered Nurse or physician provides nursing care in accordance with the legal scope of practice and within established standards of care, policies and...
- 9 Days Ago
- Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys
-
Santa Ana, CA
PART_TIME
- For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao As needed, additional positions may be filled using this announcement.
- 7 Days Ago
- Current Active Filter
- Santa Ana, CA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Top Contact Center Executive jobs found in Santa Ana, CA area
- Sharp Healthcare
-
Orange, CA
- Hours Shift Start Time: 8 AM Shift End Time: 5 PM Additional Shift Information: Weekend Requirements: No Weekends On-Cal...
- 4/24/2024 12:00:00 AM
- IHDLab
-
Santa Ana, CA
- IHDLab is currently seeking a dedicated and experienced Call Center Supervisor to join our team. As a Call Center Superv...
- 4/23/2024 12:00:00 AM
- Sharp Healthcare
-
Orange, CA
- Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed ...
- 4/23/2024 12:00:00 AM
- DataTicket, Inc
-
Costa Mesa, CA
- Job Description Job Description Work with Data Ticket, Inc. Customer Service! Role: Customer Call Center Representative ...
- 4/23/2024 12:00:00 AM
- Amen Clinics, Inc.
-
Costa Mesa, CA
- Company Overview: Amen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for...
- 4/22/2024 12:00:00 AM
- East West Bank
-
El Monte, CA
- Introduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and...
- 4/22/2024 12:00:00 AM
- California National Kennedy Equip
-
Orange, CA
- Job Description Job Description Kennedy Equipment, a family owned equipment company, located in Orange has an opening fo...
- 4/21/2024 12:00:00 AM
- Pacific Life
-
Newport Beach, CA
- Job Description: Pacific Life is investing in bright, agile, and diverse new talent to ensure we continue to innovate an...
- 4/21/2024 12:00:00 AM
About Santa Ana, California
were up 2.5% from a year ago