Top Contact Center Executive jobs in Twin Falls, ID

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Director
  • Environmental Resource Center (ERC)
  • Ketchum, ID FULL_TIME
  • Job Title:Executive Director

    Supervisor:ERC Board of Directors

    Available: June 1, 2024

    Organization Description

    Established in 1993, the Environmental Resource Center (ERC) is a community-based nonprofit that provides environmental education and inspires action to cultivate a healthy environment in the Wood River Valley of South Central Idaho. Its environmental education programs reach people of all ages and provide individuals with opportunities to gain the knowledge, tools, and confidence needed to become stewards and leaders. Community initiatives work to reduce waste and toxins, ensure healthy soils and water, and galvanize the community to protect our natural resources.

    Position Summary

    The Executive Director is responsible for the strategic and operational success of staff and programs, leads all fundraising efforts and works closely with the ERC Board to ensure successful execution of the organization’s mission.

    This is a full-time, exempt position (40hrs/week). Salary range is $55,000-65,000 depending on experience. It includes monthly HSA contributions, generous paid time off and a flexible work schedule.

    Main Responsibilities

    ● Administrative and Financial (30% of time)

    - Actively engages, inspires, and energizes volunteers, board, staff, partners, funders, and constituents

    ○ Develops, maintains, and supports a strong board

    ○ Leads strategic planning efforts and seeks opportunities to build board involvement, which ensures fulfilment of ongoing and anticipated operations

    ○ Hires, leads, develops, and retains competent, qualified staff

    - Protects financial integrity of the ERC

    ○ Develops annual budget

    ○ Provides monthly financial statements to the board

    ○ Quickbooks data entry, A/P, A/R, invoicing

    ● Fundraising (50% of time)

    - Leads and grows fundraising efforts necessary to support program operations and expansion

    ○ Responsible for all revenue generating and fundraising opportunities (e.g. written appeals, grants, programs, and events)

    ○ Identifies, cultivates, solicits, and stewards major gifts and relationships with foundations, local governments, businesses, and individuals

    ○ Works with Development Assistant to maintain detailed entries to donor database

    ● Program, Marketing, and Communication (20% of time)

    - Works with Education Director to ensure programmatic excellence through regular evaluation and alignment with ERC mission

    o Builds ERC reputation by being active and visible in the community and working collaboratively with other nonprofit, civic, and private organizations

    ○ Fosters relationships with constituents and partners while forging new strategic relationships

    ○ Oversees, deepens, and refines all aspects of communications - web presence, newsletter, social media, and external relations with the press and media

    ○ Work is performed primarily in an office environment using a laptop computer. It requires, on occasion, moderate physical effort including but not limited to: lifting 30-40 lbs, climbing/descending steps, working outdoors with the possibility of inclement weather. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

    Qualifications

    · Minimum 3 years of experience in a senior leadership role. Previous experience working in a nonprofit and with a volunteer board of directors is strongly preferred.

    · Passion for the mission and goals of the ERC and a personal commitment to environmentally-friendly actions.

    · Successful fundraising experience – including written appeals, grant writing, cultivating one-on-one relationships with donors, businesses and more.

    · Familiarity with Idaho and the Wood River’s environmental issues and philanthropic network is a plus.

    · Excellent written and verbal communication skills, with experience and comfort in public speaking.

    · Experience working with E-Tapestry or other donor databases.

    · Ability to use various software including Microsoft Office, Gmail, Constant Contact, Word Press and social media platforms.

    · Ability to manage multiple projects and deadlines effectively.

    · Experience with the grant cycle: researching, writing, tracking, and reporting.

    · Ability to work in a dynamic, team-oriented, systems thinking work environment that requires flexibility, and clear communication.

    · Willingness to conduct programs (education, recycling, etc.) in outdoor settings for several hours and in inclement weather, as well as work some weekends and odd hours to fulfill job requirements, particularly during high season.

    The Environmental Resource Center is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.

    To Apply:

    Please send a cover letter and resume to:

    Kat Vanden Heuvel

    Interim Executive Director

    kat@ercsv.org

    Job Type: Full-time

    Pay: $55,000.00 - $65,000.00 per year

    Education:

    • Bachelor's (Preferred)

    Experience:

    • Nonprofit management: 3 years (Preferred)

    Ability to Commute:

    • Ketchum, ID 83340 (Required)

    Work Location: In person

  • 13 Days Ago

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Garden Center Cashier
  • Southern Idaho Landscape Center
  • Filer, ID FULL_TIME,PART_TIME
  • Southern Idaho Landscape Center is a 20-acre, state-of-the-art garden center that includes a 24,000 square-foot main showroom and 12,000 square-foot production greenhouse. Opened in 2010, it is the la...
  • 29 Days Ago

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Fun Center Crew Member
  • Commercial Fun Center
  • Elko, NV PART_TIME
  • Join Our Team at The Commercial Fun Center!We're on the lookout for a dynamic individual to assist with our wide range of events at the historic Commercial Hotel and Casino, now home to The Commercial...
  • 29 Days Ago

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Infusion Center Lead RN
  • ELKO COMMUNITY HEALTH CENTER LLC
  • Elko, NV FULL_TIME
  • DescriptionThe Infusion Center Lead RN provides compassionate, patient-centered care to a varying acuity of patients and oversees support staff within the infusion center to ensure efficient workflow ...
  • Just Posted

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Executive on Duty
  • Nevada Casino Holdings
  • Elko, NV FULL_TIME
  • Starting pay: $15.00-$17.00 Supporting the General Manager in:Training and supervising crew membersMonitoring and reinforcing food safety standards and proceduresInteracting with our customers in a pr...
  • 2 Days Ago

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Account Executive
  • Townsquare Media
  • Twin Falls, ID FULL_TIME
  • Account Executive - Twin Falls, ID At Townsquare we are a team of driven individuals who push ourselves and those around us to grow personally and professionally. You can expect a dynamic and competit...
  • 1 Month Ago

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0 Top Contact Center Executive jobs found in Twin Falls, ID area

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Customer Service Center Specialist I (Bilingual in Spanish Required)
  • Bankfirstfed
  • Twin Falls, ID
  • ** Customer Service Center Specialist I (Bilingual in Spanish Required)** **Job Category****:** Regular Employee - 3 Ste...
  • 4/23/2024 12:00:00 AM

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Registered Nurse Pre-Op 1.0 Full Time - Magic Valley
  • Idaho State Job Bank
  • Twin Falls, ID
  • Registered Nurse Pre-Op 1.0 Full Time - Magic Valley at St. Luke's Health System in Twin Falls, Idaho, United States Job...
  • 4/23/2024 12:00:00 AM

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Registered Nurse Pre-Op/PACU Surgery Center .5 Part Time - Magic Valley
  • Idaho State Job Bank
  • Twin Falls, ID
  • Registered Nurse Pre-Op/PACU Surgery Center .5 Part Time - Magic Valley at St. Luke's Health System in Twin Falls, Idaho...
  • 4/23/2024 12:00:00 AM

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Registered Nurse OR Circulator 1.0 FT FTE - Magic Valley
  • Idaho State Job Bank
  • Twin Falls, ID
  • Registered Nurse OR Circulator 1.0 FT FTE - Magic Valley at St. Luke's Health System in Twin Falls, Idaho, United States...
  • 4/23/2024 12:00:00 AM

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Registered Nurse Post Operative 0.9 FTE Full Time Magic Valley
  • Idaho State Job Bank
  • Twin Falls, ID
  • Registered Nurse Post Operative 0.9 FTE Full Time Magic Valley at St. Luke's Health System in Twin Falls, Idaho, United ...
  • 4/23/2024 12:00:00 AM

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Personal Banker
  • Key Bank
  • Twin Falls, ID
  • Occupation: Banking, Mortgage, InvestmentSpecialty: Personal BankerLocation: Twin Falls , Idaho , United StatesLocation:...
  • 4/23/2024 12:00:00 AM

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Customer Service Center Specialist I
  • Bankfirstfed
  • Twin Falls, ID
  • ** Customer Service Center Specialist I** **Job Category****:** Regular Employee - 3 Step **Requisition Number****:** CU...
  • 4/20/2024 12:00:00 AM

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Commercial Refrigeration Service Technician
  • Coolsys
  • Twin Falls, ID
  • Overview: With over 150 years of experience, CoolSys is the market-leading indoor environment solutions company. Our ful...
  • 3/20/2024 12:00:00 AM

Twin Falls is located at 42°34'N 114°28'W (42.561,-114.464). According to the United States Census Bureau, the city has a total area of 18.16 square miles (47.03 km2), of which, 18.10 square miles (46.88 km2) is land and 0.06 square miles (0.16 km2) is water. The Snake River Canyon forms the city's northern limits, separating it from Jerome County. There are three waterfalls in the immediate area. Shoshone Falls is located approximately 5 miles (8.0 kilometres) east of Twin Falls city. Pillar Falls is located approximately 1 1⁄2 mi (2 1⁄2 km) upstream from the Perrine Bridge while Twin Falls, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$207,540 to $339,651
Twin Falls, Idaho area prices
were up 2.5% from a year ago

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