Top Contact Center Executive jobs in Worcester, MA

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Sous Chef
  • Puttshack Career Center
  • Worcester, MA FULL_TIME
  • Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment.

    We're looking for an Executive Sous Chef to join our team!

    You will be responsible for building strong teams - through development, effective hiring, and engagement. You will also be accountable for a variety of venue business functions and execution of consistent and flawless culinary and operational standards. This may include but is not limited to scheduling, inventory management, ordering, managing (opening/closing) shifts and hiring. 

    You must also develop your culinary team through training, mentoring, and managing so that you can deliver consistent culinary experience to every Puttshack guest.

    We'd like for you to have:

    • 3 years of prior restaurant, hotel, or entertainment management experience
    • 2 recent years as an Executive Chef, Sous Chef or Kitchen Manager in a high volume ($4M annual revenue) restaurant, hotel, or entertainment environment
    • Ability to manage a diverse work environment
    • High school diploma or equivalent

    What you’ll do:

    • Bring your 'A' Game each and everyday
    • Lead by example by demonstrating Puttshack Core Values
    • Develop their team through coaching and purposeful feedback
    • Drive Associate engagement and entrepreneurial spirit
    • Promote safe operational standards for both Guest and Associate safety
    • Create relationships with local and national vendors to ensure we always have the best product and ingredients to work with
    • Leverage business metrics and trends to drive performance and to maximize profit
    • Forecast food consumption
    • Monitor equipment for operational efficiency and safety
    • Maintain food and labor costs to budgeted plan
    • Assist in menu item pricing

    The Puttshack experience is really all about having fun – and doing something fun - together.

    • Our Purpose - To bring everyone in to play.
    • Our Vision - To be the universal answer to the question ‘Where should we get together?’
    • Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience.
    • Our Values:
    • Bring your 'A' game - We strive for excellence in everything we do.
    • Lead the Way - Our associates embrace and are inspired by change.
    • Own the Fun - We revel in our guests’ enjoyment.
    • Care Deeply - We take great care of our guests, our associates and the communities we call home.

    What’s in it for you:

    • Paid PTO
    • Health insurance: medical, dental, and vision
    • Paid Parental Leave

    At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.

  • 1 Month Ago

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Field Sales Representative
  • Top Closers
  • Uxbridge, MA FULL_TIME
  • Are you looking for your next exciting career move in sales? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for you! We h...
  • 23 Days Ago

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Assistant Executive Housekeeper-Southbridge Hotel and Conference Center
  • Shaner Social Sourcing
  • Southbridge, MA FULL_TIME
  • The Assistant Executive Housekeeper will supervise, train and inspect the performance of assigned Room Attendants, Laundry Attendants and Housepersons, ensuring that all procedures are completed to th...
  • 10 Days Ago

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Assistant Chief Nursing Officer - Saint Vincent Hospital
  • Other Executive
  • Worcester, MA OTHER
  • Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas. Our care delivery network includes United Surgical Partners International, the largest am...
  • 3 Days Ago

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Share Point Developer
  • Contact Government Services, LLC
  • Worcester, MA FULL_TIME
  • Share Point Developer Employment Type: Full-Time, Mid-level Department: Information Technology CGS is seeking a Share Point Developer to join our team supporting a wide-ranging technical support initi...
  • 14 Days Ago

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Clerical Worker
  • Contact Government Services, LLC
  • Worcester, MA FULL_TIME
  • Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As...
  • 14 Days Ago

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0 Top Contact Center Executive jobs found in Worcester, MA area

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Director of Telecommunications
  • CATALDO AMBULANCE
  • Malden, MA
  • Job Description Job Description Title: Director of Communications Status: Full Time Department: Communications FLSA Clas...
  • 4/25/2024 12:00:00 AM

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Program Manager - Call Center Patient Support Services - Remote
  • IQVIA, Inc.
  • Northborough, MA
  • **The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirement...
  • 4/25/2024 12:00:00 AM

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Regional Safety Specialist - GOS
  • Grid One Solutions, LLC
  • Providence, RI
  • Regional Safety Specialist The Safety Specialist partners with the Grid One Project Teams to facilitate knowledge transf...
  • 4/25/2024 12:00:00 AM

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Patient Access Representative II
  • Hiring Now!
  • Pinehurst, MA
  • Location:CHA Assembly Square Care Center Work Days:Varied Hours Category:Medical Assistant Department:Union Square Famil...
  • 4/25/2024 12:00:00 AM

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Undergraduate Placement Year - Customer Services & Process Support Opportunities
  • Worcester Bosch Group
  • Worcester, MA
  • **Undergraduate Placement Year - Customer Services & Process Support Opportunities** * Cotswold Way, Worcester, UK * Ful...
  • 4/21/2024 12:00:00 AM

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Collections Team Leader, Operations Center, Full- Time
  • Digital Federal Credit Union
  • Marlborough, MA
  • ** Collections Team Leader, Operations Center, Full- Time** **Job Category****:** Collections **Requisition Number****:*...
  • 4/21/2024 12:00:00 AM

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Director Aftermarket & Services
  • CIRCOR International, Inc
  • Warren, MA
  • CIRCOR International ( www.circor.com ) is one of the world’s leading providers of mission critical flow control product...
  • 4/21/2024 12:00:00 AM

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Patient Access Representative II - Part Time
  • Hiring Now!
  • Medford, MA
  • Location:CHA Cambridge Hospital Work Days:3 days per week Category:Medical Assistant Department:CHA Obstetrics & Gynecol...
  • 4/21/2024 12:00:00 AM

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$247,967 to $405,812
Worcester, Massachusetts area prices
were up 1.6% from a year ago

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