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Hidden River Credit Union is seeking full-time Lead Member Service Representative for the Orwigsburg Branch.

A Lead Member Service Representative must display a positive attitude, excellent communications skills, and member service abilities. Prior work experience of 5 year is preferred.

Our culture is based in providing exemplary service as we strive to continue to grow our membership base in Schuylkill County. We are seeking remarkable employees with a customer-service mindset who have a positive attitude, excellent communications skills, and a member-friendly approach. Member Service Representatives shape every member interaction and hold the pivotal role of ensuring member satisfaction and retention.

Our mission is to excel at providing members with affordable, high-quality products and services with exceptional member service that meet all their financial needs. The foundation of the mission is firmly established in the credit union philosophy of “People Helping People” and it is the objective of every member of the board of directors, all committees, management, and staff.

Locations:

• Pottsville
• Orwigsburg
• Hometown
• Pottsville

Schedules:

• 40 hours a week, rotational Saturdays.

Qualifications:

• Prior work experience 5 year is preferred.
• General and business knowledge equivalent to a high school diploma.

Education:

• High school diploma or equivalency certificate (GED) required.

Experience:

• Cash handling: 5 year
• Banking: 5 year
• Customer service: 5 year

Responsibilities:

• Work with Branch Coordinator to assist in the supervision, coaching, and training and the development of new and existing MSRs.
• Assist MSRs in solving member problems, serving as an operational reference.
• Lead by example, providing solutions to members’ financial needs by understanding each individual member’s situation.
• Responds in a professional manner to members' inquiries, requests, or problems.
• Promote, explain, and cross-sell credit union products and services.
• Accurate completion of daily morning work.
• Work with Branch Coordinator for proof of cash vault, ATM, and coin machine.
• Responsible for maintaining MSR drawer cash within the appropriate levels.
• Maintain an up-to-date and thorough knowledge on all credit union products and services.
• Adhere to and help enforce all security procedures as well as all credit union policies and procedures.
• Perform routine member transactions, including but not limited to deposits, withdrawals, etc.
• Keep all Credit Union members and employee related business in strictest confidence.
• Assist members in opening new accounts & IRA transactions.
• Maintain a neat and orderly work area.
• Provide prompt, professional, helpful, knowledgeable, and courteous member service.
• Accurately handles members financial transactions according to Credit Union policies, procedures, and guidelines.
• Receiving and processing deposits, checks, payments, and other financial transactions in an accurate and timely manner.
• Answering, addressing questions, and transferring phone calls.
• Provide clear direction for members needs by utilizing listening, communicating and problem-solving skills.
• Performs member service activities and responsibilities.
• Accommodate flexible work schedule to meet branch needs, including Saturday rotation. Provide coverage at other locations, as needed.
• Perform other duties as assigned by management.

Part-Time Benefits:

• Health, Dental & Vision Insurance
• Competitive pay
• Excellent 401K
• Paid-Time-Off
• Opportunities for advancement in a friendly, inclusive, and team environment.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Cash Handling: 5 years (Required)
• Banking: 5 years (Required)

Ability to Relocate:

• Orwigsburg, PA 17961: Relocate before starting work (Required)

Work Location: In person