Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
We are in the people business. People that work with us enjoy their co-workers and work environment and the challenges that comes with delivering a great customer experience in a very competitive industry. We are constantly growing and are looking for individuals who fit our culture and have the talent and skill set necessary to achieve both our company and individual goals.
Come join the right team and get your career on track!
About the Job
If you come join us as a Customer Experience Supervisor, you can expect to:
1. Develop and coach customer service team
2. Manage multiple communication channels including phone calls, emails, text and chat
3. Work closely with Sales and Operations to support & facilitate high quality customer service
4. Connect with existing customers to evaluate & upgrade customer experience.
5. Review reports & KPI's to implement productivity and efficiency enhancements
The position is full time Monday to Friday with occasional Saturday
Benefits
We know that your time is valuable, and when you spend it with us, you should benefit. We offer the following highly competitive benefits to our full-time team members:
1. Salary & Bonuses
2. Medical & Dental, Vision Coverage and Life Insurance
3. 401 K Retirement savings with matching
4. Paid vacation, holidays, and sick days
5. Paid Training and advancement opportunities
Who We Need
You will do well in the Customer Experience Supervisor role with us if you are/have:
1. Strong experience in Call Center Operations
2. A desire to be a leader
3. A problem solver
4. An enthusiastic & great attitude!
5. A team player who likes a fast paced environment
We look forward to receiving your email.
Apply today at https://termio.bamboohr.com/jobs/