Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Customer Service Executive Audio and MusicNorth London£26,000 - £28,000 BenefitsAre you an experienced Customer Service professional seeking a challenging role supporting some of the world’s best-known artists.
We are proud to partner with a dynamic organization, who we are working with exclusively and on a retained basis. The business is looking for strong relationship manager to join to manage and increase the level of customer service for their clients.
The Customer Service Executive will be responsible for ensuring complete customer satisfaction from the reactive sales and customer service department.
The CRE will be responsible for ensuring orders are processed quickly and correctly; and possesses a friendly and professional telephone manner to answer inbound calls from our customers.
Having a passion for live sound, recording, performing or production industries is a huge advantage.Key Responsibilities
Join us in redefining the landscape of the FMCG market and shape the future of our industry
Last updated : 2024-02-23
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