Top Customer Service Executive jobs in Cedar Rapids, IA

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer service
  • American Customer Care
  • Dubuque, IA FULL_TIME
  • Job Description :

    Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents.

    As an inbound customer service representative, you will be reporting directly to your assigned Team Lead for the program.

    Duties :

    • Handle customer inquiries both telephonically and by email
    • Manage and resolve customer complaints
    • Provide customers with product and service information
    • Enter new customer information into system & update existing customer information
    • Process orders, forms and applications
    • Identify and escalate priority issues
    • Handle supervisor calls
    • Assist the team leader in the day to day activities of the team
    • Mentor new hires and help them acclimate to the call floor
    • Step into the team leader role when the team leader is not available
    • Last updated : 2024-03-09

  • 17 Days Ago

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Customer service representative
  • American Customer Care
  • Dubuque, IA FULL_TIME
  • Job Description You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general...
  • Just Posted

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Field Service Technician
  • Drew Executive Search Inc.
  • Dubuque, IA FULL_TIME
  • Drew Executive Search, Inc. is very excited to be working with a terrific Midwest based, company in helping to fill a Field Service Technician role that will be based in the Dubuque, IA area and cover...
  • 4 Days Ago

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Service Manager, Compressor Technique - Elk Grove Village, IL or Cedar Rapids, I
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rapids, IA FULL_TIME
  • Service Manager, Compressor Technique - Elk Grove Village, IL or Cedar Rapids, IA Functional area: Service Country: United States City: Elk Grove Village, IL or Cedar Rapids, Iowa Company name: Atlas ...
  • 13 Days Ago

A
Customer service
  • American Red Cross
  • Dubuque, IA FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 22 Days Ago

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Customer service
  • unitedconsultingllc
  • Rapids, IA FULL_TIME
  • Job Profile : Customer CareRepresentative Responsibilities Provides information on a variety of complex customer serviceissues requiring knowledge of life and health insurance annuity andinvestment pr...
  • 1 Month Ago

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0 Top Customer Service Executive jobs found in Cedar Rapids, IA area

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Mornings Only Customer Service Representative
  • Planet Fitness
  • Cedar Rapids, IA
  • Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
  • 3/26/2024 12:00:00 AM

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Call Center Representative
  • Government Employees Insurance Company
  • Cedar Rapids, IA
  • Customer Service Representative - North Liberty, IA Salary: $19.10 per hour / $38,486.50 annually *IN OFFICE POSITION** ...
  • 3/26/2024 12:00:00 AM

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Insurance Customer Service Representative
  • Government Employees Insurance Company
  • Cedar Rapids, IA
  • Customer Service Representative - North Liberty, IA Salary: $19.10 per hour / $38,486.50 annually *IN OFFICE POSITION** ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Government Employees Insurance Company
  • Cedar Rapids, IA
  • Customer Service Representative - North Liberty, IA Salary: $19.10 per hour / $38,486.50 annually *IN OFFICE POSITION** ...
  • 3/26/2024 12:00:00 AM

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Entry Level Customer Service Representative
  • Government Employees Insurance Company
  • Cedar Rapids, IA
  • Customer Service Representative - North Liberty, IA Salary: $19.10 per hour / $38,486.50 annually *IN OFFICE POSITION** ...
  • 3/26/2024 12:00:00 AM

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Customer Service Associate
  • Government Employees Insurance Company
  • Cedar Rapids, IA
  • Customer Service Representative - North Liberty, IA Salary: $19.10 per hour / $38,486.50 annually *IN OFFICE POSITION** ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Planet Fitness
  • Cedar Rapids, IA
  • Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
  • 3/25/2024 12:00:00 AM

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Weekday Mornings Customer Service Representative
  • Planet Fitness
  • Cedar Rapids, IA
  • Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
  • 3/25/2024 12:00:00 AM

The city is divided into four quadrants, used in addressing. 1st Avenue (U.S. Route 151 Business) divides the north and south sides of the city, and the Cedar River divides east and west. Mays Island, in the middle of the river, is the only area of the city where addresses have no quadrant. Areas outside the city limits that have a Cedar Rapids mailing address do not use the quadrants either. Except in the downtown area, 1st Avenue and the Cedar River tend to run diagonally instead of along the cardinal directions. Due to the curving of 1st Avenue, there are some areas in western Cedar Rapids ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$233,336 to $350,815
Cedar Rapids, Iowa area prices
were up 0.8% from a year ago

Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019