Top Customer Service Executive jobs in Charlotte, NC

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Representative - Full Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Charlotte, NC FULL_TIME
  • Williams-Sonoma Inc. 

      Customer Service Representatives – Work from Home in North Carolina!
    Now hiring Full-Time staff until July 2024

     

     

    Why you and why us?

    Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. 

    What Benefits do you offer?

    • 40% Discount on most merchandise!
    • Fun contests / rewards and recognition programs
    • Paid Training from the comfort of your home
    • Benefits ranging from Medical, Dental, Life, 401k w/ company match, and impressive PTO package
    • Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
    • Pay = $15.00/hr *compensation may differ due to individual state wage requirements*

    Essential Functions: The nuts and bolts

    • Address customer questions and concerns regarding product and delivery information
    • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
    • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
    • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
    • Perform other duties as assigned

    Qualifications: What you need to apply

    • High School diploma or GED
    • 1 – 2 years previous customer service experience
    • Experience in a performance-based or metric-driven environment
    • Strong ability to communicate both verbally and written with capable data entry skills

    Important Facts: MUST HAVE THESE FOR CONSIDERATION

    •  Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
    •  Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
     
    Technology Requirements Overview:

    In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

    Devices not acceptable:

    Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

    Operating Systems:

    • Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
    • Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
    • Mac IOS 12 or newer 

    What if I have an Education or Enterprise edition of Windows?

    Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

    What if I am using a Windows Insider version of Windows?

    Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

    What if I am using an older version of Windows?

    We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

    What kind of software do I need?

    A PC that is fully updated with all current windows AND all optional updates, as these are device specific for  your system and can affect Audio and other performance if not updated.

    What antivirus protection do I need?

    You must have an anti-virus program running on your computer.  Microsoft Defender is sufficient and already installed on most Windows based computers.

    Web Browser:

    Our systems work best using Google Chrome.  Other browsers may not work.  If this is the case, we will ask you to install Chrome.

    Processor:

    Random Access Memory (RAM):

    • 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

    Internal Storage:

    You must have enough free space available to both install needed systems and run these systems effectively.

    Display/Monitor:

    Minimum Optimal Screen Resolution:

    • 1920x1080

    Devices and peripherals needed:

    • External mouse* (wired preferred)
    • Keyboard (wired preferred)
    • Webcam (will be utilized for Training and meetings) 
    • USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable)
      • “Unified Communications” type headset
      • “Gaming” headsets if they meet requirements
      • We highly recommend you have the following headsets for best results during your employment. 
        • Plantronics Blackwire 3210/3220
        • Jabra Evolve 20 UC
        • Other recommendations will be included in the system requirements documentation provided later in the process
      • Headset models NOT supported
        • MPOW 
        • Cyber Acoustics
        • Logitech H390 (with windows 11 based computers) 
        • NUBOW
     

    *We do not recommend using built-in laptop trackpads

    Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
     

     


     

     

     

     

  • 6 Days Ago

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Customer Service Representative
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC FULL_TIME
  • Customer Service Representative Functional area: Customer Service Country: United States City: Charlotte Company name: Atlas Copco Compressors LLC Date of posting: Jan 29, 2024 Our solutions are a key...
  • 21 Days Ago

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Customer Retention Specialist
  • Top Turf Inc
  • Charlotte, NC FULL_TIME
  • Top Turf is the Southeast's leading independently owned lawn care and pest control company, serving our customer for over twenty years. Our longevity is due to our devotion to our customers and provid...
  • 1 Day Ago

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Service Technician, Compressor Technique - Charlotte, NC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Charlotte, NC FULL_TIME
  • Service Technician, Compressor Technique - Charlotte, NC Functional area: Service Country: United States City: Charlotte, NC Company name: Atlas Copco Compressors LLC Date of posting: Feb 28, 2024 Pas...
  • 10 Days Ago

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Customer Care Representative
  • The Premier Team of RE/MAX Executive
  • Charlotte, NC FULL_TIME
  • The Client Care Dept is focused on ensuring clients receive the highest level of service and information regarding their home purchase or sale. This department is dedicated to retaining and growing ou...
  • 17 Days Ago

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Sales Executive
  • NC Sign & Lighting Service
  • Charlotte, NC FULL_TIME
  • Job Description: Sales ExecutivePosition Overview:We are seeking a motivated and results-driven Sales Executive to join our dynamic sales team. As a Sales Executive, your primary responsibility will b...
  • 1 Month Ago

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0 Top Customer Service Executive jobs found in Charlotte, NC area

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Client Services Consultant
  • Dexian
  • Charlotte, NC
  • This is a 6-Month Contract to Hire opportunity with DISYS’ client company. If interested, please respond with an updated...
  • 3/29/2024 12:00:00 AM

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Bilingual Customer Service Rep/Station Attendant
  • Tornado Bus Company
  • Charlotte, NC
  • Job Description Job Description Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant R...
  • 3/29/2024 12:00:00 AM

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Service Advisor Automotive
  • Woodie's Auto Service
  • Charlotte, NC
  • Job Description Job Description Are you ready to be a part of a TRUE winning culture?! Woodie's Auto Service is looking ...
  • 3/29/2024 12:00:00 AM

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Client Relations and Logistics Specialist
  • PrideStaff - Charlotte
  • Charlotte, NC
  • Job Description Job Description PrideStaff is seeking a dynamic and experienced Client Relations and Logistics Specialis...
  • 3/29/2024 12:00:00 AM

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Safe Alliance - Part-Time Client Care Specialist (Shelter)
  • Ascend Nonprofit Solutions
  • Charlotte, NC
  • JOB PURPOSE The Client Care Specialist is a Part-Time position (Saturday - Sunday. working around 20 hours per week). Th...
  • 3/29/2024 12:00:00 AM

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Client Partner - BFSI
  • Persistent Systems
  • Charlotte, NC
  • About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical exp...
  • 3/28/2024 12:00:00 AM

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***Client Service Advisor | Remote in Utah***
  • Vaco
  • Charlotte, NC
  • Job Title: Client Service Advisor Location: Remote in Utah Duration: 12-months Contract (Possible extension/conversion) ...
  • 3/28/2024 12:00:00 AM

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SIGNING AGENT
  • Costner Law Office Pllc
  • Charlotte, NC
  • Job Description Job Description Signing Agent Charlotte, NC (Ballantyne area) Description Charlotte based law firm is se...
  • 3/28/2024 12:00:00 AM

Charlotte (/ˈʃɑːrlət/) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2017, the U.S. Census Bureau estimated the population was 859,035, making it the 17th-most populous city in the United States. The Charlotte metropolitan area's population ranks 22nd in the U.S., and had a 2016 population of 2,474,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2016 census-estimated population of 2,632,249. Between 2004 and 2014, Charlotte was ranked as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$238,233 to $358,178
Charlotte, North Carolina area prices
were up 1.5% from a year ago

Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019