Top Customer Service Executive jobs in Connecticut

Job Title: Executive Steward, Foxwoods Casino

Position Location: Mashantucket, Connecticut

Company Overview:

The Service Companies offers a wide range of managed, staffing, specialty, and engineering services. We are the premier one-stop-shop for services to the hospitality, gaming, and facility services industries, providing service to over 3,000 customers across the United States and Caribbean.

The Services Companies was founded in 1987 and has enjoyed substantial organic growth as well as strategic growth through selective acquisitions. TSC is now privately owned and was acquired by Gridiron Capital, an investment company, in July 2018. Including contract employees and seasonal workers, total staffing is over 4,000 team members. The Service Companies helps its clients look their best, solve staffing shortages, and perform at high efficiency, while saving valuable resources. Our broad offering and expertise enable us to flexibly tailor our services to the diverse needs of our customers while ensuring cleanliness, safety, and a superior customer experience. We consistently deliver high levels of service quality and improved performance, which greatly enhances the guest experience, and adds significant value to the business of its hospitality and commercial customers.

Position Overview:

Responsible for managing the operations of the overnight hotel Stewarding department in a large luxury casino. Hospitality Stewarding department mangement experience or higher required. This position is The Service Companies’ on-site account manager and represents the face of The Service Companies to the client. Overnight responsibilities required.

Essential Duties:

• Manage the overall operations of the Stewarding and Public Area departments, focusing on customer service scores and profitability.
• Oversee a team of over 80 employees, ensuring their training, performance, and adherence to safety and cleanliness standards.
• Act as the key interface between the client property and senior management, fostering effective communication and collaboration.
• Uphold and promote the highest standards of cleanliness, safety, and professional conduct.
• Recognize and reward employees publicly, providing coaching to underperforming team members for improved performance.
• Ensure compliance with company training plans and documentation requirements.
• Manage daily payroll activities and uphold reporting standards.
• Demonstrate a friendly and approachable demeanor when interacting with co-workers, guests, and property employees.
• Implement and teach all required safety and standard operating procedures.
• Adhere to all company and regulatory policies, promptly reporting any wrongdoing to corporate headquarters.

Requirements:

• Minimum of 5 years of prior Stewarding management experience in a large resort setting.
• Ability to understand, analyze, and manage the monthly P&L.
• Proficiency in public speaking, capable of addressing large groups effectively.
• Physical ability to push and pull 50 pounds, stand for extended periods, and work with cleaning equipment and chemicals.
• Compliance with company and client appearance standards.
• Motivational skills to lead and respect a diverse team of hourly employees.
• Knowledge of Microsoft Suite.
• Spanish fluency highly preferred.

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Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift
• Night shift

Weekly day range:

• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Property management: 2 years (Required)

Ability to Relocate:

• Mashantucket, CT 06338: Relocate before starting work (Required)

Work Location: In person