Top Customer Service Executive jobs in Durham, NC

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we want to hear from you!

Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Upsell additional products or services to maximize sales opportunities
- Enter customer data and update account information in the system with attention to detail
- Analyze customer feedback and provide suggestions for improving our products or services
- Maintain a high level of knowledge about our company's offerings to effectively address customer inquiries
- Follow established procedures for handling different types of customer interactions
- Collaborate with other team members to ensure a seamless customer experience

Requirements:
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and recommend appropriate solutions
- Proficient in data entry and navigating computer systems
- Previous experience in customer service or sales is preferred but not required
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and ability to remain calm under pressure

Join our team of dedicated professionals who are committed to providing exceptional service to our customers. We offer competitive compensation, opportunities for career growth, and a supportive work environment. Apply today to become part of our dynamic Customer Service Representative team!```

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Henderson, NC: Relocate before starting work (Required)

Work Location: In person