Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Link Service Heating & Cooling is a family-owned company since 2002 providing residential heating & air conditioning services to the communities of Blair and Cambria Counties.
We are growing and looking for a Customer Service Representative to join our team!
In this position, you will be taking inbound calls for repair, maintenance, and installations of residential heating and air conditioning equipment. You will also be making outbound calls to our current clients to check in after service has been completed, offering maintenance memberships, and following up on open sales proposals. This position requires a genuine and friendly phone voice and personality. Someone who is not afraid of a little rejection, who is easy to talk to, and who likes helping people. Solid computer skills and a self-driven attitude are a must to succeed in this job.
Work Hours: 7:30 am to 4:30 pm, Monday through Friday; occasional overtime may be required.
Pay Scale: $16.00 - $19.00 per hour depending on experience Incentives!
Benefits: Paid Holidays, 2 Weeks Vacation, Health Insurance, 401K with the Company Match.
Required Qualifications:
Clear All
0 Top Customer Service Executive jobs found in Johnstown, PA area