Top Customer Service Executive jobs in Lubbock, TX

Our client is seeking a Service Team Lead for a service center located in Midland, TX. This role will contribute to driving progress for our valued customers.

Responsibilities:

• Will be reporting directly to the Service Center Manager.
• Provide functional and technical support to the team in coordinating all activities within the assigned region.
• Manage a diverse team of multi-skilled technicians and rigorously adhere to safety practices and quality standards.
• Ensure that facilities and work areas are safe, clean, and fully operational.
• Handle purchase order of parts and service order execution.
• Provide effective and timely support to customers and the service center team.
• Schedule and coordinate the appropriate and timely deployment of fleet and staff for daily activities and project work.
• Responsible for the maintenance of Electronic Daily Timesheets
• Drives adherence to business practices and cost controls to ensure profitability.
• Coordinate the timely maintenance, availability, and reliability of fleet for deployment and resolves fleet discrepancies.
• Accountable for inventory accuracy and cycle counts
• Assist with Equipment allocation and assist all stakeholders involved in the process.
• Provision of reporting and analysis for Service Center Manager

• 5 years of experience managing a team of 10 technical employees.
• Experience with commercial HVAC, Power Distribution or worked as a manager in a shop based for large equipment with direct reports
• Provide functional and technical support to the team in coordinating all activities within the assigned region.
• Able to travel 20 to 30% yearly and be on call.
• A minimum of an associate degree or relevant years of experience, preferably in the Power generation and HVAC industry 6 years.
• Proficiency in MS Office and prior experience with an ERP system
• Excellent interpersonal, teamwork, customer service and Leadership skills
• Strong organizational skills and skilled at multi-tasking with flexibility and adaptability to changing schedules and shifting priorities.
• Management experience in a diverse and technically environment required.

• Competitive compensation package  $80k-92k / year
• Annual bonus program tied to company and individual performance. 
• No cost medical plan option available  
• Paid training programs 
• Career growth opportunities and tuition reimbursement  
• Safety-focused culture
• Other great benefits such as PTO and vacation, extensive training and room to advance.