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Senior IT Technical Analyst - IT Service Management

Description

Senior IT Technical Analyst

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. Thats what #LifeAtCummins is all about.

We are looking for a talented IT Technical Analyst to join our team specializing in Information Technology-Service Management in Columbus, Indiana.

In this role, you will make an impact in the following ways:

• Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues.

• Assists in creating and managing the technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution.

• Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution.

• Delivers solution design, adhering to standards and leveraging re-use of components.

• Assists in creating high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements.

• Assists technical and infrastructure groups in understanding the solution design and specifications.

• Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.

• Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s).

• Leverages re-usability of component designs to reduce costs and shorten time to deliver solution

• Ensures adherence to obtain efficiency in the build and deploy processes, leveraging automation where possible.

• Assists in the test strategy and execution of master test plan.

• Participates in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or runbooks used for end-user support.

• Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution.

• Provides level 3 support for critical issues.

To be successful in this role you will need the following:

• Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.

• Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.

• Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

• Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

• Data Modeling - Creates, writes and tests data models, test scripts and build scripts using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

• Performance Tuning - Conceptualizes, analyzes and solves application, database and hardware problems using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

• Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.

• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Global perspective - Taking a broad view when approaching issues, using a global lens.

• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Education, Licenses, Certifications

• College, university, or equivalent degree in Information Technology, Business or a related subject required.

• This position may require licensing for compliance with export controls or sanctions regulations.

Additional Information:

• Intermediate level of relevant work experience required. 3-5 years of experience.

• 4 years of experience with software design and development

• years of experience with ServiceNow development and specifically in Configuration Management Data Base(CMDB) design, build and management of Assets, CI lifecycles, preferably using the Common Service Data Model (CSDM) and Discovery

• Proficient with overall process and toolsets for effective IT configuration and asset management including ownership, population, maintenance and relationship of CI's in the CMDB

• Proven experience managing a CMDB - preferably in ServiceNow or similar ITSM tools

• Serve as the IT Configuration Manager responsible for ensuring timely consolidation of data from provisioning tools, discovery using ServiceNow discovery and Tanium to populate the CMDB

• Design, implement, maintain and socialize detailed configuration management reports and dashboards to show overall health of the data in the CMDB for the IT infrastructure enterprise wide

• Develop KPI's for configuration and asset management processes and track performance

• Lead a team of CMDB administrators maintaining the CMDB

• Research and remediate data quality issues and drive continuous improvement to fix gaps and streamline the processes

• Knowledge and understanding of Industry Standard or Best Practices within IT Asset and Configuration Management processes

• Partner with leadership to maintain and drive towards an aggressive platform roadmap

• Proactively stay on top of new capabilities in the platform and educate team members and stakeholders.

• ITIL v3 or V4 foundations certification and ServiceNow application developer/system administrator certifications highly preferred.

• The location of this role can be assigned to Atlanta, GA - Columbus, IN - Shoreview, MN or Nashville, TN

Compensation and Benefits

Base salary rate commensurate with experience, range: $86,400-129,600.00. Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidates qualifications and experience, where appropriate. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location United States-Indiana-Columbus-US, IN, Columbus, Corporate Office Building

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 1, 2024, 12:00:00 AM

Unposting Date Apr 15, 2024, 11:59:00 PM

Organization Cummins Business Services

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 240001UG