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The Colorado Works Division is looking for a new Economic Benefits Supervisor for one of our Workforce Development Case Management teams! We’re looking for an emotionally intelligent, positive and motivated leader to join our leadership team and help contribute to a culture of psychological safety. In this position you will be responsible for overseeing 7 Case Managers and a Lead who are helping families pursue employment opportunities. You will also be responsible for creating and contributing to a work culture of psychological safety, conducting one on ones, motivating team members to meet their goals, facilitating team meetings, troubleshooting cases, conducting data analysis, relaying impactful feedback, responding to communications timely, creating efficient business processes,  and working with leadership at all levels. By stepping into this role, you’ll be able to have a direct positive impact on your team members who are assisting families in our community! Apply today for this amazing growth opportunity!

Hiring Range: $63,760.60 - $71,032.91 annually 

(salary to be commensurate with qualifications)  

Please be advised this position may close on or after 04/26/2024 without advance notice, should we receive a sufficient number of qualified applications.

Supervises the planning, organizing, monitoring, and training of a variety of benefit programs including but not limited to: Health First Colorado (formerly Medicaid), Colorado Child Care Assistance Program (CCCAP), Supplemental Nutritional Assistance Program (SNAP, formerly Food Stamps), Colorado Works, Adult Financial, and Long-Term Care. Delegates and oversees special projects and activities.

• Communicates the mission of the El Paso County Department of Human Services (DHS). 
• Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned programs. Recommends policy/procedure updates to senior level staff; implements changes to business practices. 
• Supervises the daily operation of assigned unit(s); provides guidance, training, mentorship, and feedback to assigned staff. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
• Monitors and evaluates the quality and quantity of work completed by the unit; compares work to established standards. Responds to error cases cited by Quality Assurance and other audits.
• Coordinates and participates in Management Evaluation reviews.
• Utilizes data and reports to meet program guidelines/expectations and identify areas of opportunity for potential improvement. Ensures program is working to meet or exceed Colorado Department of Human Services C-Stat Program goals. Prepares, designs, and implements plans for improvement in respective unit. 
• Monitors and tracks timeliness within the unit, division, and agency.
• Monitors and ensures preparation for Local and State appeals.
• Resolves problems between employees and clients; responds to client complaints and concerns; conducts County dispute resolutions.
• Provides local presentations of DHS services and programs as assigned; may serve as liaison to the community.
• Participates in internal and external committees as a representative of the department.
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• Knowledge of public assistance rules, regulations, and procedures. Knowledge of community assistance resources and agencies.
• Ability to obtain and maintain State database access for assigned program(s), such as Colorado Benefits Management System (CBMS) or Child Care Assistance Tracking System (CHATS). 
• Ability to communicate and work effectively with co-workers, clients, other agencies, and the public.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to lead and train others; ability to objectively review the performance of others.
• Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance. 

Required Education and Experience:

• High school diploma or equivalent education.
• Minimum three years of human services related experience to include knowledge of eligibility determination or department of human services programs, resources, and policies and procedures.
• Any equivalent combination of related education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

• Minimum two years of experience with CBMS.
• Minimum one year supervisory or leadership experience.

Licenses/Certificates:

• Must possess and maintain a valid driver's license.

Pre-Employment Requirements:

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some travel within the community may be required. May be exposed to hostile family situations/ individuals, and unsanitary and hazardous conditions. May be required to work evening and weekend hours.