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Location: Reseda, CA Office

Schedule: 40 hours per week

Assignment Length: Full time

Summary/Objective:

The Billing Coordinator is responsible collections and items related to financials and patient responsibility. This is achieved by fielding inbound calls and making outbound follow up calls to current and past clients and their families.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Data entry of all new collections, travel, other related expenses to client accounts

· Weekly / Monthly Reporting for all collections activities

· Attend and participate in meetings as needed

· Document and file client’s responsibility, promissory notes, etc.

· Field incoming billing calls in a timely manner and help clients / families come to resolutions with accounts

· Manage all billing/collections related activities within current systems provided

· Work with Admin team to ensure effective collection efforts for current clients without disrupting client treatment

· Input the Admissions Assessment in the CRM

· Keep proper financial records and obtain payment from clients and/or client families

· Uphold all TTD Management Group Policies and Procedures

· Maintain client/potential client confidentiality in accordance with TTD Policy

· HIPAA Required along with test questions

Supervisory Responsibility: None at this time

Work Environment:
This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel:
Travel may be expected for this position

Emergency Status:
This position has been determined to be essential for the continued operation of TTD business in the event of an emergency, including a mandatory evacuation of TTD properties. Personnel in this position must be able to remain available before and after such an emergency to ensure the safety of our clients.

Education/ Experience/Qualifications:

· High School Diploma or Equivalent required.

· Clinical Credentials preferred

· Minimum of three (3) years’ experience in collections services.

· If in recovery, two (2) years continuous sobriety preferred.

· Detailed knowledge of recovery-based programs, lectures, and the 12 step programming

Knowledge/Skills/Abilities:

· Knowledge, experience, and competence in the specific areas of adult treatment, adult co-morbid complications, and family systems theory.

· Must be computer literate and be familiar with most Microsoft products and network components.

· Good communication and teaching skills.

· Good writing, analytical, and problem-solving skills.

· Excellent phone etiquette.

· Ability to operate standard office equipment.

Competence/Measurements:

· Attendance

· Amount of calls made / time spent on calls

· Appropriate CRM documentation

· Quality assurance

· Collections numbers on weekly / monthly basis

· Family, referral, and client satisfaction – documentation/interviews.

· Compliance with all state standards and accrediting bodies – documentation.

Job Type: Full-time

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly schedule:

• Monday to Friday

Work setting:

• In-person

Work Location: In person