Top Operations Executive jobs in Columbus, OH

Description

About Us:

MDK was born in 2002 when Ted Manley and Brian Deas set out to create a default services law firm. With a little time, a lot of effort, and a huge amount of support, MDK has evolved to blend technology with legal expertise to become a comprehensive legal and professional services provider. Today our offerings combine multiple services residential and timeshare mortgage default services, a national bankruptcy practice, staff augmentation and title closings- to clients across the country.

Uncommon Paths to Success

True to MDK’s mission of creating uncommon paths to success for our clients and ourselves, in 2022 we announced a strategic reorganization of our company from a traditional hierarchy to an agile team-based structure. This new structure aligns MDK’s resources to improve client service and enhance work life for Team MDK.

Agile methodology has been adopted by many professional service industries to organize talent in streamlined and nimble ways. At MDK, multiple legal pods provide a consistent and compliant legal product to our clients with standard operating procedures applied across each team.

Inclusive Culture, Limitless Possibilities

MDK is a place where you can discover your passion, feed your curiosity, and advance your career. We want to make sure that everyone who joins MDK finds something meaningful for themselves from discovering our professional options, to participating in the Culture Council, to using MDK as a step on the way to their dream career. We offer continued growth and learning and are passionate about our hybrid work opportunities, flexibility, and Volunteer Time Off program.

We think MDK is a pretty great place to work, but don't take our word for it. We have received Best Places to Work designation by Columbus Business First magazine as well as Best Law Firm by US News and World Report. What you find at MDK is more than a career- it’s the most successful version of you. Thank you for considering MDK!

What the Executive Director of Operations will do at MDK:

• Collaborate with CEO and executive team to set and drive the organizational vision and strategic operations plan.
• Implement business strategies and translate them into actionable goals that align with our short-term and long-term objectives.
• Lead cross-functional teams supporting all lines of business.
• Hold key role in maintaining firm’s cascading communications plan to ensure alignment and enthusiasm for our mission, values, and culture.
• Coach and mentor leadership within the firm to achieve operational effectiveness. Evaluate performance to ensure alignment between the employees and MDK’s vision for success.
• Communicate and provide transparency towards goal progress to CEO, stakeholders, and entire organization.
• Lead research, development, and application of new technology platforms to maximize efficiency and client experience.
• Drive continuous evolution of customer service and customer experience.
• Analyze internal operations and identify areas for process improvement. Implement efficient workflows to maximize productivity and boost performance.
• Embody and demonstrate our company’s values in our everyday work: respect, creativity, engagement, collaboration, and advancement while working in an inclusive environment.

Qualifications

Requirements

• Requires a master’s degree in business administration, or equivalent advanced degree in business-related field.
• Minimum 10 years’ experience in corporate management, with at least 7 years’ experience in operations at a senior level.
• Experience in an agile environment or legal environment required.
• Strong analytical, judgment, and strategic thinking skills. Experience developing and managing strategic plans, implementing goals, and building relationships at all levels of an organization.
• Process-oriented mindset and a focus on continuous improvement.
• Excellent knowledge of multiple operational functions and principles, including finance, production, customer service and employee management.
• Collaborative work style. Entrepreneurial spirit and dynamic approach to goal setting.
• Proven ability to effectively motivate and lead employees.
• High level of professional ethics and integrity, ability to maintain strict confidentiality.
• Exceptional written and oral communication, strong presentation skills.
• Strong computer skills, Microsoft Office Suite proficiency.
• Ability to travel as needed.

Schedule & Benefits:

Our team works Monday through Friday, general business hours. We offer a hybrid schedule, which allows our employees the flexibility to work from home and in the office.

MDK provides a comprehensive benefit package, which includes:

• Medical, dental, and vision insurance.
• Company-paid short-term disability and life insurance.
• 401(k) plan, with an employer contribution.
• Paid time off.

Additional perks:

• Paid time to volunteer in the community.
• Paid holidays.
• Casual dress code.
• The opportunity for career development and advancement.

Learn more about MDK by visiting www.manleydeas.com or visit us on LinkedIn or Instagram.

Manley Deas Kochalski LLC and affiliates are Equal Opportunity Employers. We have a no tolerance policy for discrimination at our workplace. We are committed to working with and providing reasonable accommodations to all applicants. We respect everyone from fair wages to equal opportunities for growth and movement here at MDK.