Top Organizational Development Executive jobs in Santa Clara, CA

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion.  Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Senior Manager, Top Client Development (MTCD) is responsible for strategizing, leading, and educating the cultivation and elevation of luxury business through the maximization of Bloomingdale’s programs dedicated to top clients. The MTCD builds a culture of top client, colleague, and vendor connectivity, ensuring that the highest levels of service are provided, needs are met and top clients are delighted. A critical part of the MTCD role is to understand the landscape of top client business and luxury experience in the store, working with the General Manager, Business Managers, and Top Producers to share objective perspective, candid feedback, and specific actionables to improve luxury penetration and experience. They are responsible for identifying the key challenges and requiring their partners to address these challenges to achieve measurable impact. The MTCD will act as a liaison between marketing, special events, and high-profile activations, consistently sharing best practices among Central and other Trade Area partners.

Essential Functions:

Customer Connectivity:

• Brings client maps to life by strategizing increased spend through the proactive planning and execution of elevated luxury experiences, special events, and high-profile activations
• Reviews top client engagement regularly with leadership team and Top Producers, understanding efforts and implementing roadmap for growth
• Partners with Top Client Development and Loyalty Marketing teams and business owners to maximize opportunities to delight top clients through experiences, offers, gifting, etc.

 Colleague Connectivity:

• Directly develops Personal Shopper and Stylist teams to grow their customer base and increase luxury penetration among existing customers
• Influences development and attraction of Top Producers as a supplemental coach to elevate experiences 
• Cultivates Luxury Concierge team and experience to drive incremental business

 Vendor Connectivity:

• Is a highly responsive, communicative partner to luxury brands
• Maximizes seller/client access to exclusive product and experiences through hosted experiences, product reserve processes, etc. to generate volume and excitement prior to new product releases
• Communicates luxury positioning ground intelligence to ensure best product availability, merchandising, and appropriate flow of goods

Qualifications and Competencies:

• We encourage candidates with either a bachelor’s degree or equivalent work experience in a related field to apply
• 3-5 years direct experience.
• Excellent communication skills - ability to identify and communicate site-specific ideas and programs. 
• Ability to work with all levels of management. 
• Strong interpersonal skills; good follow-up skills. 
• Ability to make solid business decisions, make recommendations and implement necessary changes.
• Highly organized and ability to adapt quickly to changing priorities. 
• Must be a team player. 
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Essential Physical Requirements: 

• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
• Frequently lift/move up to 25lbs.