Top Product Support Executive plans and directs all aspects of an organization's technical customer support policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Product Support Executive coordinates with directors in establishing direction and initiatives for the department, and ensures those align with greater organizational direction and objectives. Requires a bachelor's degree. Additionally, Top Product Support Executive typically reports to top management. The Top Product Support Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Product Support Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Digital Product Support - Customer Support
*Also hiring Bilingual - English/Spanish!
What is Hibu (in 60 seconds): https://vimeo.com/366996342
Digital Product Support Specialists will receive and attend to incoming phone calls and emails from internal and external customers concerning their Digital Products. Products supported can include Websites, Listings, Reviews and Reputation, Search, Display, SEO and Social. Additionally, DPS Specialists will be responsible for post-live support and modifications that include: billing questions, performance, and analytics, changes to the website site or display/social ads, changes to various Campaigns (Key Word Change, Geo Change, etc.).
Primary Responsibilities:
Competencies / Critical Skills:
Our Employees
We embrace and value diversity in everything we do. This melting pot of differing opinions, perspectives, cultures, and backgrounds energizes the company and fuels our passion to do what's right for our consumers, our clients, and our employees. It drives our entrepreneurial culture, generates new ideas throughout the organization and makes Hibu a better, smarter, rewarding company for those of us fortunate enough to work here.
For further information about Hibu, visit www.hibu.com
Together, we can take your career farther than you’ve ever imagined!
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0 Top Product Support Executive jobs found in Cedar Rapids, IA area