Top Product Support Executive plans and directs all aspects of an organization's technical customer support policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Product Support Executive coordinates with directors in establishing direction and initiatives for the department, and ensures those align with greater organizational direction and objectives. Requires a bachelor's degree. Additionally, Top Product Support Executive typically reports to top management. The Top Product Support Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Product Support Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Join our team at FSS and enjoy comprehensive benefits including but not limited to:
The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.
Job Summary:
This position will be the first point of contact for our customers at our front desk and agency phone, providing them with assistance, information, and resolution to their questions and issues. This position plays a vital role in maintaining customer satisfaction, building relationships, and contributing to our company's success by delivering top-notch customer service. This position will also play a critical role in scheduling conference travel and lodging for various leaders and team members within the agency. This position is responsible for sorting mail, receiving deliveries, coordinating conference space, and assisting the Office Management Supervisor with administrative functions.
Essential Duties:
Minimum Qualifications:
Education: High school diploma or GED required, Bachelor's degree or equivalent experience preferred.
Experience: Two or more years of experience in a clerical, data management or related field. Previous experience working with Senior Management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Requirements:
Family Support Services team members follow 5 core values:
Partnership: At FSS, a belief that we are better together is core to who we are. Partnership is an essential component of a healthy system of care. Our team is committed to a respectful, open-minded, collaborative approach to co-creating solutions with the community. This extends to the children and families we serve as well.
Excellence: FSS challenges ourselves to always strive for better on behalf of those we serve. We foster innovative practices, encourage continuous quality improvement, and engage in strategic planning with our partners to achieve the highest possible outcomes for children, families, and the community.
Accountability: FSS recognizes our leadership role within the system of care and strives to be accountable to the community by being trustworthy partners. FSS is committed to ethical and transparent practices, and to operate with integrity as we pursue positive outcomes.
Compassion: We recognize that we often meet families at their most challenging moment and people are more than the sum of their circumstances. We provide trauma-sensitive care for the children and families in our system to reach their full potential. We embrace a service leadership approach and commit to finding the strengths in everyone we encounter while we foster resiliency.
Equity: Equity goes beyond the fair treatment of all people. For FSS, equity is the commitment to recognize the social justice issues intrinsic to our work with marginalized communities. We strive to amplify the voices of individuals and families impacted by poverty, racism, and discrimination in any form. We obligate ourselves to a belief that none of these factors should be a predictor of child welfare involvement or outcomes.
FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at c6.hr@fssnf.org.
Job Type: Full-time
Benefits:
Schedule:
Education:
Experience:
Ability to Commute:
Work Location: In person
Clear All
0 Top Product Support Executive jobs found in Clearwater, FL area