Top Product Support Executive plans and directs all aspects of an organization's technical customer support policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Product Support Executive coordinates with directors in establishing direction and initiatives for the department, and ensures those align with greater organizational direction and objectives. Requires a bachelor's degree. Additionally, Top Product Support Executive typically reports to top management. The Top Product Support Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Product Support Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Looking for a rewarding career in Customer Support? Join our team at A-Max and be a part of a fast-growing company that values its employees.
We are a Florida based HVAC company expanding rapidly nationwide through new franchise locations.
We are looking for highly motivated Customer Support and Sales Representatives that enjoy interacting with people. This is a long term, full-time office position. It mainly entails answering inbound calls, booking appointments, and providing support to our technicians that are en route.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner, via phone, email, and chat
- Make inbound and outbound sales calls.
- Data entry (Enter and modify work orders)
- Set up appointments for new and repeat customers
- Dispatch technicians and provide support
- Follow-up on completed service calls to ensure the quality of work
- Review invoices.
- Other administrative tasks as needed.
Key Requirements:
- Minimum 1-2 years of customer support or sales experience
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Familiarity with CRM systems and practices
- Experience working in HVAC
- Bilingual (or native) English skills
- Own computer, headset and a stable internet connection (8GB RAM, 30Mbps)
If you're passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity!
Learn more about us here: https://www.a-maxairconditioning.com/
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
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Work Location: In person
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0 Top Product Support Executive jobs found in Fort Lauderdale, FL area