Top Product Support Executive jobs in Kansas City, KS

Overview

Are you passionate about technology, client service and delivering best in class solutions that keep critical business activies moving?  Velocity Staff, Inc. is working with our client located in Kansas City, KS to identify an Executive IT Support Specialist to provide world-class, white-glove, support to their executive team. The right candidate will work with corporate IT to ensure executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven.  Strong troubleshooting and support experience with iPad, iPhone, iOS/MAC critical as well as strong acumen with Microsoft and PCs needed to be successful in this role.   

Responsibilities

• Deliver pro-active, white glove, IT support to onsite and remote executives
• Coach executives on secure IT practices
• Independently resolve complex, break/fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware and software related tasks as needed
• Work closely with corporate IT, Apps, and Security teams to assure solutions that enable the executive team
• Provide after-hours and weekend support as necessary
• Provide recommendations to IT regarding new technologies to better support executive team members
• Perform regular technology reviews to provide proactive support for executives and executive admin staff
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging and reporting all support efforts
• Set reasonable expectations for executive staff that can be executed with a high degree of success

Qualifications

• Bachelor’s Degree or equivalent experience (i.e. 5 years’ experience in an IT role)
• 3 years direct experience supporting C-Level executives and other VIP staff and executive administrators
• 5 years’ experience in desktop hardware, operating systems, and printers
• 3 years expert level experience using and supporting Apple iPhone and iPad devices
• 3 years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Skype, etc.)
• 2 years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.
• Hands-on troubleshooting with the ability to perform under intense time pressures and scrutiny
• Technical problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Time management and organizational skills are essential
• Works with transparency to build trust and promote collaborative solutions
• Must understand and accept the 24/7 availability nature of Executive IT – White Glove Support
• Must have excellent communication skills (speaking, writing, texting etc.), outstanding listening ability, and tactful coaching skills
• Understanding of current and future technologies, must have knowledge of how to best secure the IT assets of executive staff and be an advocate and coach for IT security and stay abreast of risks and serve as a technical resource and guide to executive staff members