Top Provider Network Executive jobs in Santa Barbara, CA

Description

Salary: $22.56 - $31.58 Hourly

The Provider Network Support Coordinator is responsible for coordinating daily activities within CenCal Health including, but not limited to: enrolling and maintaining the Provider Portal user accounts, updating the Provider Manual as needed, maintaining the provider section of the CenCal Health website, including development and/or updating of documents used for trainings and more. This position will coordinate mailing and announcements, support the Provider Relations team with incoming inquiries received via email or phone, and ensure efficient coordination amongst the teams in the Provider Services department and cross-departmentally.

Duties and Responsibilities

This position is responsible for the following tasks:

• Coordinate the updating of the Provider section of the CenCal Health Website

• Coordinate Portal user enrollment for both contracted and non-contracted providers and maintain/update accounts as requested

• Coordinate and review Provider Announcements and other mailings (letters, emails, faxes) to ensure professionalism, tone, and consistency of messaging

• Coordinate the publication of Provider Bulletins, training documents, and brochures

• Support the development of Network related responses to regulatory inquiries and audits

• Participate in special projects and assignments as required

Provides general customer service to contracted and non-contracted providers:

• Provide backup for Representatives, including but not limited to fielding incoming calls, checking Central Line voicemail, and assuring prompt delivery to the proper party at regular intervals

• Respond and coordinates response to the Provider Services email

• Documents interactions with providers in a timely fashion

• Represents the Provider Services Department with professionalism

• Assists in assigning website accounts and troubleshooting website issues

• Educates and trains providers on transaction services and answers website questions

• Maintains department policies & procedures pertinent to the position. Completes other projects as required

• Coordinates general customer service to contracted and non-contracted providers

• Other duties as assigned

Qualifications

Knowledge/Skills/Abilities

• Must possess high energy, a positive attitude and a customer service focus

• Must be detail-orientated and able to prioritize assigned projects based on importance and deadlines

• Must be exceedingly well organized and disciplined and be an exceptional multi-tasker

• Excellent effective oral and written communication skills required

• Must have the ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive and resourceful

• Strong problem-solving skills required

• Knowledge and proficiency in the operation of personal computers is required, including advanced skills in MS Office

• Experience with using a provider Portal is preferred

• Requires general knowledge of standard office equipment

• Must have experience in business or technical writing with a strong skill in correct grammar

• Must be able to work full-time

Education and Experience

• Bachelor’s Degree preferred

• AA Degree required with equivalent experience

• Three to five (3-5) years experience working in healthcare, Managed Care preferred

• Portal experience desired

• Three to five (3-5) years experience in Customer Service

• Three to five (3-5) years of experience working with technical documentation in an administrative role is desired