Total Quality Administrator administers the organization's total quality programs and processes. Develops data collection processes to produce metrics used in the auditing and analysis of processes. Being a Total Quality Administrator tracks and measures quality results. Contributes to training and development of teams to guide continuous improvements. Additionally, Total Quality Administrator incorporates methodologies such as Six Sigma, Lean, or Kaizen in total quality activities. Typically is certified as Green Belt. Typically requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Total Quality Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Total Quality Administrator typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
-General Manager/General Manager: MUST HAVE EXPERIENCE WORKING AT Customer service related jobs. Oversee day-to-day operations and profitability of the property, including staff management, guest relations, and marketing/sales.
-ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Follows procedures to ensure guest expectations are met consistently by each department of the organization.-new employee orientations and training.-Participates in team-building to encourage open communication between staff members and management.-Maintains excellent guest relations and communication -Performs sales calls, advertising, and marketing to promote additional room sales for the property.-Facilitates positive public and community relations. Assists Maintenance person in maintenance, repairs and grounds-keeping administration for all aspects of the property, including equipment, Enforces security and safety procedures, including training as well as record keeping of incidents and outcomes.-Participates in the system's educational events.-All other tasks and functions as determined by the General Manager and management company
-QUALIFICATIONS * Ability to work with limited supervision. * Leadership skills required in directing team members and achieving goals. Must possess excellent organizational skills.^ Must have good communication skills (verbal, written, telephone) required for dealing with the owner(s), employees, guests, vendors, community members. Basic knowledge of business operations and bookkeeping skills.^ Ability to remain flexible in terms of attendance at the property during critical, sometimes "off hour," times.
Must have the ability to work in harmony with employees
Represent the property in a professional manner at all times, including during sales call visits, while attending community events, and during the performance of daily duties with guests and staff.
LANGUAGE SKILLS. Ability to read and interpret documents such as safety rules, operating and Maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of the organization
EDUCATION and/or EXPERIENCE. High School Diploma or the equivalent required. Minimum of two years experience preferred. Previous lodging experience is a MUST
MATHEMATICAL SKILLS. Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Ability to compute percentages.
Job Types: Full-time
Experience:
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Job Type: Full-time
Pay: $36,000.00 - $50,000.00 per year
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Work Location: In person
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