Total Quality Analyst assists with the administration of the organization's total quality programs and processes. Conducts reviews and inspections of internal and vendor processes and activities to monitor compliance. Being a Total Quality Analyst collects data and prepares documents and charts to report status of programs. May be certified in methodologies such as Six Sigma, Lean, or Kaizen. Additionally, Total Quality Analyst typically requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Total Quality Analyst occasionally directed in several aspects of the work. Gains exposure to some of the complex tasks within the job function. To be a Total Quality Analyst typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
This is an exciting opportunity for individuals who are passionate about providing outstanding customer service and have a strong desire to succeed in a dynamic banking environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills, we want to hear from you!
Role
Assist customers with opening a wide variety of products and services. Advise members as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service.
Major Duties and Responsibilities
DESCRIPTION
Knowledge and Skills
EXPERIENCE
EDUCATION/CERTIFICATIONS/LICENSES
INTERPERSONAL SKILLS
PHYSICAL REQUIREMENTS
WORKING CONDITIONS
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Duties
- Handle inbound and outbound calls in a professional and courteous manner
- Provide exceptional customer service to resolve inquiries, issues, and complaints
- Utilize effective communication skills to clearly and accurately convey information
- Perform data entry and maintain accurate records of customer interactions
- Analyze customer accounts and financial information to identify opportunities for sales or fraud prevention detection
- Collaborate with team members to achieve individual and team goals
- Adhere to company policies and procedures to ensure compliance with industry regulations
Experience
- Previous experience in a call center or customer service role preferred
- Strong verbal and written communication skills in English and Spanish
- Proficient in data entry and computer navigation
- Ability to analyze customer information and identify sales opportunities or potential fraud
- Excellent problem-solving skills and the ability to think quickly on your feet
- Demonstrated ability to provide exceptional customer service in a fast-paced environment
Note: This job description is intended to describe the general nature of the work performed by employees in this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
Please Also Note: If selected, we will conduct a simple assessment to check your Spanish speaking capabilities.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
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Ability to Commute:
Work Location: In person