Travel Specialist jobs in Fargo, ND

Overview: Our reputable travel management company is seeking a motivated and experienced Independent Contractor Manager to join our team. The role involves overseeing a group of independent travel agent contractors, ensuring they deliver high-quality service to their clients, meet industry standards, and adhere to company policies. The ideal candidate will have a strong background in travel management, excellent communication and organizational skills, and the ability to provide guidance and support to independent contractors. The Marketing Specialist will be responsible for developing and implementing marketing strategies to promote our travel agency and attract new customers.

Key Responsibilities:

• Onboard new independent travel agent contractors, including conducting orientation sessions, providing training on company processes and systems, and ensuring they understand their roles and responsibilities.
• Monitor and evaluate the performance of independent contractors, including reviewing sales metrics, and adherence to company standards.
• Develop and maintain relationships with independent contractors, serving as the main point of contact for any questions, issues, or support needed.
• Provide ongoing training and support to independent contractors, offering guidance on sales techniques, product knowledge, and customer service best practices.
• Ensure independent contractors are compliant with industry regulations, company policies, and ethical standards, including handling confidential client information with care.
• Assist in resolving any disputes or conflicts between independent contractors and clients, working to find mutually beneficial solutions.
• Collaborate with other departments, such as sales and marketing, to coordinate efforts with independent contractors and optimize business opportunities.
• Conduct regular performance reviews with independent contractors, setting goals, providing feedback, and identifying areas for improvement.
• Keep abreast of industry trends, competitor activities, and market changes, sharing insights with independent contractors to help them stay competitive.
• Represent the company at industry events, conferences, and trade shows to network with potential independent contractors and promote our services.
• Develop and execute marketing campaigns to promote our travel agency, including digital marketing, social media, email marketing and more.
• Create compelling content for our website, blog, social media channels, and other marketing materials.
• Collaborate with the sales team to develop promotional materials and sales tools.
• Monitor and report on the effectiveness of marketing campaigns and make recommendations for improvements.
• Build and maintain relationships with key industry partners and influencers.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality, Marketing or related field (preferred)
• Minimum of 3 years of experience in travel management or marketing, with focus on the travel industry preferred
• Strong knowledge of travel industry trends, products, and best practices
• Excellent communication skills, both written and verbal
• Proven ability to build and maintain relationships with independent contractors and clients
• Detail-oriented with strong organizational and time management skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite and travel management software
• Certification in Travel and Tourism (preferred)
• Passion for travel and a desire to help others experience the world

This is a great opportunity for a self-motivated individual looking to make a positive impact in the travel management industry. If you meet the qualifications and are eager to take on this challenging and rewarding role, we encourage you to apply. Join our team and help us continue providing exceptional travel experiences to our clients.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Email marketing: 3 years (Required)
• Training & development: 3 years (Required)

Work Location: In person