Trust Advisor jobs in Albany, GA

POSITION SUMMARY: Provides in-office career advising and case management services to include outreach and recruitment efforts, career pathways development, education, job placement and related support to customers. Coordinates with a wide range of community partners and resources, engaging them in the recruitment process by developing referral methods benefitting all parties. Engages customers to assist in developing and reaching realistic, achievable long- and short-term educational and/or career goals, develops individual service strategies and plans, assesses customer needs and strengths. Supports customers in taking action to reach their goals. Remains abreast of workforce trends and industry changes in order to assist customers in attainment and retention of employment goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operates within training and employment programs for designated service area to ensure successful completion of designated goals with customers and to meet or exceed established performance expectations.
• Recommends improvement to services.
• Performs quality and compliance audits as well as peer audits.
• Serves as subject matter expert for program issues and customer record database problems.
• Provides information and education to the community and employers about available Agency programs. This can be done in-person, virtually or in group presentation format.
• Recruits possible customers and identifies qualified participants.
• Administers and evaluates assessments to determine barriers, needs, strengths and weaknesses as well as identify career goals.
• Completes the enrollment process.
• Develops and maintains relationships with training providers.
• Always maintains confidentiality.
• Provides services to eligible customers following customer-centered design, including interviews and assessments, assisting with job searches and career exploration, providing job readiness and training activities and resume writing.
• Provides career counseling including helping to set realistic employability goals.
• Creates and maintains records including attendance reports and financial tracking.
• Prepares and reviews training contracts. Monitors contracts to budget.
• Performs case management duties including monitoring and documenting client progress.
• Builds strong partnerships with local agencies/members to gain employment opportunities for clients.
• Assists clients in finding and benefiting from community resources. Partners with other resource agencies.
• May perform general office administrative work including completing and submitting client invoices, purchases orders, vouchers etc.
• Attends workshops and conferences as deemed necessary by the supervisor.
• Interprets and applies labor market trends to inform career exploration, strategic partnership, case management and service delivery.
• Perform all other duties as assigned by the supervisor.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each duty satisfactorily. The requirements listed below represent the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• A Bachelor’s Degree is preferred or 4 years experience with service-based nonprofits.
• Completion of Workforce Development Apprenticeship obtaining CWDP within 18 months of hire.
• Minimum of 2 years of experience in Human Services, Workforce Development, Case Management or related field.
• Must have own reliable transportation, a valid driver’s license, and vehicle insurance.
• Knowledge of Microsoft Office Suite and Google Suite, information technology and on-line client management systems.
• Bilingual ability is a bonus.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Planning — Effective time management skills and ability to identify and adapt to changing priorities
• Public Speaking and Verbal Communication - Conducting outreach to groups and community resources via presentations to various partners. Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents and correctly apply content.

CERTIFICATES, LICENSES, REGISTRATIONS: Certified Workforce Development Professional

PHYSICAL REQUIREMENTS: The physical requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

Work is primarily done in an office environment. Frequently sits for 6-8 hours per day. Long trips in cars. Travel to partner meetings

WORK ENVIRONMENT: Position is housed at the local Career Center, but requires travel to partner agencies and client homes. Agricultural facilities and housing. Dress in current policy.

Job Type: Full-time

Pay: $42,526.00 - $44,430.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Douglas, GA (Preferred)

Ability to Relocate:

• Douglas, GA: Relocate before starting work (Required)

Work Location: In person