Trust Operations Officer jobs in Connecticut

The Opportunity

As a Trust Officer for the MassMutual Trust Company, you will be responsible for administering a diverse book of trust and personal wealth management accounts for high net worth individuals, families, and foundations. This role provides customized, concierge-level client service by serving as the primary point of contact for the client relationship in conjunction with their existing financial professionals. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. 

The Team

MassMutual Trust Company, FSB is a Federally Chartered Savings Bank and a wholly owned subsidiary of MassMutual. As a trust and fiduciary services provider, we partner with financial professionals to help preserve, grow, and transfer wealth to the people and causes that our clients care about. Our business has grown rapidly, and MassMutual Trust has thoughtfully added team members of high caliber. Our team offers a concierge-style service by helping to coordinate the financial life of our client families, while offering the highest standard of care. When joining the MassMutual Trust family, you are embracing a culture of service excellence by which every team member is relentlessly pursuing to simplify complexity and offer a distinguished and memorable experience. Our associates have a passion for learning and work in a cross-functional style environment supporting our clients, financial professionals, and other members of the broader department.

The Impact

• Maintain a diverse book of private wealth clients and provide daily oversight while operating as the relationship manager and main point of contact.

• Partner with clients’ existing financial professionals to review and assess estate planning, tax planning, and investment needs.

• Facilitate scheduled meetings with clients and financial professionals to review and discuss their portfolio objectives and any changes in financial needs or circumstances.

• Analyze client inquiries and requests, utilizing product and fiduciary knowledge as well as available resources and support teams to provide appropriate response/solution.

• As part of a Concierge Team, collaborate with other Relationship Managers and Service Specialists to share industry knowledge and best practices, provide back-up coverage, and identify process improvements.

• Implement the account’s investment strategy and oversee the long term objectives as defined in the Investment Policy Statement. Interact with Investment sub-advisors to plan for cash and liquidity needs, make routine bill payments, and implement investment and tax strategies.

• Seek new solutions by coordinating with internal business partners (Investments, Fiduciary, Tax, Operations, Compliance) and external vendors to ensure high quality, comprehensive customer service is provided.

• Maintain current knowledge of personal trust and investment products to ensure accurate handling of administrative responsibilities

• Consult with governing committees (Trust Administration, Investment, Risk) as needed to effectively administer accounts in accordance with appropriate guidelines, procedures, and regulations.

• Exercise the fiduciary standard of care to always act in the best interest of our client.

• Participate in department huddles and problem solving sessions, providing updates on industry trends, service opportunities and different initiatives.

The Minimum Qualifications

• Bachelor’s degree or 6 years' experience in financial services or trust administration

• 3 years Trust Administration Relationship Management experience

• Occasional travel may be required for client meetings, industry conferences and business events

The Ideal Qualifications

• 5 years' experience in Trust Administration Relationship Management

• Familiarity with financial services industry

• Willingness to obtain CTFA (Certified Trust and Financial Advisor)

• Working knowledge of fiduciary income taxation, trust investment management principles and Trust/ Probate law

• Special needs trust experience

• Must excel in both oral and written communication and demonstrate an ability to effectively present.

• Excellent organizational skills and ability to effectively and continuously reprioritize an evolving workload

• Experience with broker/dealer or registered investment advisor (RIA) firms

• Designation of CTFA (Certified Trust and Financial Advisor) at time of application

• Experience with trust administration and trust accounting platforms

• Knowledge of private banking products and services

• Strong understanding of MassMutual’s Financial Network

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Relationship Management Team

• Focused one-on-one meetings with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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